Retail Assistant Store Manager
About The Position
The Retail Assistant Store Manager will assist the Store Manager in supervising day-to-day store operations and team performance. This role involves providing on-floor coaching to team members to ensure excellent customer experience and drive sales objectives. The Assistant Store Manager will also support scheduling, shift coverage, and ensure team members complete product knowledge training. Key responsibilities include engaging customers, processing transactions, supporting Shopify and POS operations, tracking sales KPIs, and guiding clienteling efforts. Additionally, the role involves ensuring opening and closing procedures are followed, maintaining store appearance, managing product displays and inventory, and coordinating backstock returns.
Requirements
- 2–4 years of retail experience, with at least 1 year in a leadership or supervisory role.
- Bilingual (English and French) required
- Passionate about delivering exceptional customer service and driving sales.
- Strong interpersonal and communication skills.
- Able to coach, motivate, and work collaboratively with a team.
- Adaptable, organized, and solution-oriented in a fast-paced environment.
- Willing to work evenings, weekends, and holidays.
- Comfortable with physical aspects of the role (standing, walking, light lifting).
Nice To Haves
- Experience with Shopify and Shopify POS is an asset.
Responsibilities
- Assist the Store Manager in supervising day-to-day store operations and team performance.
- Provide on-floor coaching and guidance to Cozey Ambassadors to ensure excellent customer experience and drive sales objectives.
- Support scheduling, shift coverage, and team check-ins.
- Ensure team members complete product knowledge training prior to product launches.
- Engage customers, provide product recommendations, assist with orders, and process transactions.
- Support Shopify and POS operations, ensuring smooth checkout experiences.
- Help track and communicate sales KPIs.
- Guide Cozey Ambassadors in clienteling: gathering customer data, emails and generating 5-star reviews.
- Support Store Manager in finding agile ways to meet sales KPIs and motivate the team.
- Ensure daily opening and closing procedures are followed in the Store Manager’s absence.
- Maintain a clean, organized, and visually appealing store environment.
- Monitor product displays and assist in merchandising flips with new arrivals.
- Manage order holds and follow-ups on draft orders.
- Coordinate backstock returns to the warehouse and maintain supply inventory.
Benefits
- Competitive hourly wage based on experience and quarterly commission.
- Dynamic and inclusive work culture.
- Opportunity for career growth and development within a fast-growing start-up.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
