Retail Assistant Store Manager

Office Depot • Peoria, AZ

1d

About The Position

The Retail Assistant Store Manager helps drive sales and service growth, create a vibrant sales culture, maintain visual merchandising standards, and support freight and logistics activities. The role helps lead a customer-centric store, engage with the local community, and foster a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Assistant Store Manager is a Key Carrier and leader on duty, supporting sales, service, operational excellence, and the development of a high-performing team. Full-time Assistant Managers must also perform External Key Carrier duties, including opening and closing the store. The role may require consent to periodic comprehensive third-party background checks.

The position supports memorable customer experiences, effective selling and sales training, accurate merchandise processing, and improvements to store processes and profitability. It also includes coaching and training store associates, including Print Services associates, and providing performance-related input to the General Manager. External Key Carrier duties include maintaining building and associate safety and security in the absence of other managers, managing store alarms, cash handling and daily balancing, and ensuring loss prevention compliance.

The role requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Office Depot describes its parent organization, The ODP Group, as a provider of products, services, and technology solutions through business-to-business distribution and an omnichannel presence. The company states that it is committed to a safe and healthy work environment and equal employment opportunities. Competitive salaries, benefits including a 401(k), opportunities for career growth, and possible participation in an incentive program are offered.

Requirements

• High school diploma or equivalent required.
• Basic computer skills and ability to use job-related technology and systems.
• Advanced selling skills and a strong customer focus.
• Proven ability to lead, coach, motivate, and manage conflict.
• Strong problem-solving and time-management skills, including the ability to plan, prioritize, and execute.
• Excellent verbal and written communication skills and ability to collaborate as a team player.
• Business acumen, accountability, drive for results, and sound decision-making.
• Positive, engaging, action-oriented, adaptable, and passionate about the company’s brand, products, services, and solutions.
• Ability to work a flexible schedule, including evenings, weekends, and occasional holidays.
• Full-Time Assistant Managers must be able to perform External Key Carrier responsibilities, including opening and closing duties.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail, or a related field.
• One to three years of related experience, preferably in retail, sales, customer-facing, and/or supervisory work.

Responsibilities

• Partner with the management team to drive memorable customer experiences and client satisfaction.
• Ensure storewide execution of Office Depot selling techniques and sales training.
• Help train and develop associates and foster a sales-focused environment.
• Model exceptional customer service and product expertise.
• Process merchandise accurately and efficiently while following established procedures, deadlines, and visual merchandising standards.
• Identify opportunities to improve processes and implement plans to reduce waste and inefficiencies.
• Assist the General Manager with guidance and coaching to improve associate performance.
• Contribute to sales and profitability initiatives involving conversion, Average Order Value (AOV), and customer satisfaction.
• Guide, direct, and provide ongoing training to store associates, including Print Services associates.
• Facilitate training on the business model and the full range of services offered to clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Provide the General Manager with input on associate performance, certifications, and competencies, using independent judgment.
• Maintain building and associate safety and security when other managers are absent.
• Perform store opening and closing responsibilities, including activating and deactivating the alarm, cash handling, and daily store balancing.
• Ensure regular loss prevention compliance and fulfill External Key Carrier responsibilities.
• Perform other responsibilities as necessary.

Benefits

• Competitive salaries.
• Benefits package including a 401(k).
• Opportunities to move and grow within the organization.
• Possible eligibility to participate in an incentive program, subject to the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED