Retail Assistant Store Manager - Santana Row

Vuori•San Jose, CA

1d•Onsite

About The Position

The role of Retail Assistant Store Manager at Vuori is to help the Retail Store Manager lead the retail sales team by forging connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy, optimistic outlook. This role involves encouraging the team on how to maintain Vuori’s standards in retail sales and customer experiences, creating an unforgettable customer experience, and taking ownership of the sales floor and sales team to ensure customer experience is the first priority. The Assistant Store Manager will also be responsible for preparing fitting rooms, finding sizes, and providing honest, knowledgeable feedback to customers regarding merchandise style and fit. They will forge lasting relationships with customers by engaging with them about product details, new product and replenishment, and inviting them to upcoming events. Additionally, they will be knowledgeable on what’s new and what’s selling well and share this information with both the customer and team.

Requirements

Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day.
Must be a leader in punctuality and attendance, adhering to scheduled shifts.
Ability to develop relationships with customers and colleagues.
A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational skills and follow through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability and initiative.
Eager to develop new skills and responsive to feedback.

Responsibilities

Create an unforgettable customer experience
Work with the sales team to ensure each customer receives the best experience possible.
Take ownership of the sales floor and sales team to ensure customer experience is the first priority.
Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events.
Be knowledgeable on what’s new and what’s selling well and share with both the customer and team.
Lead the team on the day-to-day operations of the store.
Motivate the sales team and achieve sales goals in a team-based commission environment.
Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer.
Lead the team in the completion of projects while keeping the focus on customer experience.
Communicate inventory needs to support business goals.
Assist the Store Inventory Lead in the processing of all shipments of product, as well as inventory management.
Work with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.
Lead the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning.
Utilize the utmost responsibility, attention to protocol and safety standards in closing/opening the store daily.
Under the guidance of the Retail Store Manager, encourage employees to give 100%, adhere to punctuality and role responsibilities at all times.
Complete weekly manual restock and sends report to inventory management.
Complete weekly cycle counts.
Assist in processing weekly shipments.
Ensure all store supplies are stocked and communicate needs on a regular basis.
Process all online returns and defective products as needed and ship to the warehouse.
Ensure all restock and destock is handled on a consistent basis.
Assist in keeping the back room clean and bins organized.
Manage the Aloha displays; refreshed and restocked weekly.
Manage the mannequin refresh and checking one-offs.
Ensure all merchandising standards are met on the floor.