Retail Assistant Store Manager

POP MART Americas Inc. • Altamonte Springs, FL

8d • Onsite

About The Position

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry, centered around IP. It has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono, and launching art toys and derivative products. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions, reaching audiences in over 90 countries and regions through multiple cross-border e-commerce platforms.

This Assistant Store Manager position is crucial for POP MART's continuous expansion across the United States. The role involves managing store opening and closing operations, ensuring all store operations run as expected, and providing an excellent in-store experience. The ideal candidate will possess strong attention to detail, expertise in store processes, and the ability to identify opportunities for improvement and communicate any barriers to the Store Manager.

Requirements

• Retail industry knowledge, skills, and abilities
• Ability to lift large boxes up to 50 lbs.
• Confident and comfortable engaging customers to deliver great customer experience
• More than 2 years of store leadership experience in retail
• High level of ethics, values, integrity, and trust
• Experience working independently in an ambiguous environment with minimal supervision
• Demonstrated ability to use data and metrics to back up assumptions and implement effective solutions
• Ability to adapt to a fast-paced environment and implement new standardization directives
• High School Diploma
• Must be 18 years old or older
• Flexible while working in a dynamic environment and can effectively prioritize multiple tasks
• Enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store
• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6-8 hours per shift)
• Ability to bend, kneel, reach, and climb ladders or step stools safely
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
• Able to work in a fast-paced environment that may require quick movements and multitasking
• Ability to work in varying temperature conditions, including stockroom and receiving areas
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters)

Responsibilities

• Manage a team of Brand Associates setting expectations, goals, and develop talent
• Act as the manager on duty in the store, focused on delivering results while enabling a positive customer and employee experience
• Maintain a clean, organized, and safe store environment for customers, employees, and store products
• Focused on providing positive customer and employee experience
• Set high store standards that reflects company brand image, values, and culture
• Act as a subject matter expert on POP MART core business information including POP MART's characters information, products, and company history information
• Support company on marketing events such as in store events, Pop-up events, conventions, and new store openings
• Support company RoboShop business as needed and follow up with in store RoboShop employee and RoboShop business partners as needed
• Improve sales performance of stores and meet sales key performance indicators such as store conversion, units per transaction, dollars per transaction, and store sales trends
• Drive sales of company key products such as Blind boxes, MEGA, and accessories
• Must be able to work flexible hours including nights, weekends, holidays
• Execute Visual Merchandising and Marketing directives from business partners while attending weekly calls
• Installation of Marketing decals, props, set up new merchandising planograms, and set up marketing fixtures
• Remerchandise the sales floor based on product sell-through or slow moving product, making strategic decisions that align with business needs
• Work closely with Inventory ASM to determine BOH and warehouse inventory levels
• Required to work specific days of the week depending on Visual/Inventory Management responsibilities
• Responsible for back of house organization, inventory management, receiving/transferring of goods, and weekly/quarterly inventory auditing

Benefits

• Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
• Career development: we work with you to advance your career through short-term assignments, and new experiences, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees