Retail Assistant Store Manager

Vuori•Chicago, IL

About The Position

The Retail Assistant Store Manager helps the Retail Store Manager lead the retail sales team and day-to-day store operations. The role models customer connection, communicates Vuori’s brand values through product knowledge and an optimistic outlook, and supports the team in meeting retail sales and customer-experience standards. The Assistant Store Manager helps create a memorable customer experience, leads the sales floor and team, supports sales goals in a team-based commission environment, and helps maintain store operations, inventory, merchandising, and safety standards. When the Retail Store Manager is not present, this role leads the team in the store’s daily operations. The position requires open availability for morning and/or evening shifts, working five 8-hour shifts per week. It involves staying active throughout the store, moving products and equipment, and working in a fast-paced retail environment with bright lights and music. Compensation is $24–$27 per hour plus team pooled commission.

Requirements

Available for morning and/or evening shifts, with open availability.
Able to work 8-hour shifts, 5 days per week.
Demonstrated punctuality and attendance, and adherence to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating customer experiences, developing relationships, embracing the social aspect of sales, and positively and proactively handling customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational skills and follow-through.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.
Willingness to lift and move products, equipment, and boxes weighing up to 30 lbs.
Willingness to stay active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder when needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

Work with the sales team to ensure customers receive the best experience possible.
Take ownership of the sales floor and sales team, keeping customer experience the first priority.
Prepare fitting rooms, find sizes, and provide knowledgeable and honest feedback on merchandise style and fit.
Build customer relationships by discussing product details, new products, and replenishment, and inviting customers to events.
Stay informed about new and popular products and share product knowledge with customers and the team.
Lead day-to-day store operations when the Retail Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Develop product knowledge in fashion and activewear to serve as an expert for customers.
Lead the team in completing projects while maintaining a focus on customer experience.
Communicate inventory needs to support business goals.
Assist the Store Inventory Lead with processing shipments and inventory management.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, visual merchandising, and cleaning.
Follow protocols and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give full effort and meet punctuality and role responsibilities.
Complete weekly manual restocks and send reports to inventory management.
Complete weekly cycle counts and assist with processing weekly shipments.
Ensure store supplies are stocked and communicate supply needs monthly.
Process online returns and defective products as needed and ship them to the warehouse.
Ensure daily restock and destock tasks are completed.
Help keep the backroom clean and bins organized.
Manage Aloha displays, refreshing and restocking them weekly.
Refresh mannequins and check one-offs.
Ensure merchandising standards are maintained on the sales floor.