Retail Assistant Store Manager

Kendra Scott•San Jose, CA

1d•$24 - $35•Onsite

About The Position

As a full-time Assistant Manager, you are the Store Manager’s "right hand" in developing and implementing the business strategy and leading brand experience of the store. Your passion lies in training and coaching your team into highly effective connectors who consistently provide an unforgettable WOW experience for all guests. With your support, your team achieves revenue targets, prioritizes philanthropic impact, and delivers operational excellence! Most importantly, you and your team represent the Kendra Scott culture uniquely and positively!

Requirements

Must be over the age of 18
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist and reach
Ability to stand and/or walk for at least 6 hours per shift
Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts
Must be available to work at least 30 hours per week, including nights and weekends

Nice To Haves

Bachelor’s degree or equivalent work experience
Led functional teams in a retail management role previously
Ability to multi-task and have attention to detail; priority-setting and time management are strong suits.
Know how to lead and develop teams and define success as having a significant impact on other’s careers
Strong connections with local media, non-profit organizations, and other key partners to drive traffic and brand awareness
Passion for Kendra Scott and what the brand represents, Family, Fashion, and Philanthropy
Ability to relocate long-term to pursue career growth opportunities is strongly preferred

Responsibilities

Model, teach, and coach WOW service with a “customer is our boss” mentality, using WOW Service Principles to connect with every guest and make a Difference in their Day.
Train and develop others to ensure they provide WOW experiences, going above and beyond to ensure all guests feel welcome and a part of our family.
Drive sales by maximizing overall store productivity and building guest connections through WOW experiences.
Develop short and long-term business plans to drive key KPIs.
Take ownership over a specific area of responsibility to positively impact store performance.
Motivate and inspire your team through feedback and recognition.
Act as a role-model leader, showing your team how to create positive experiences for all guests on the salesfloor and at events.
Drive team engagement by celebrating outstanding performance and building skill through explanation, teaching, and coaching.
Cultivate people and help them flourish into their best selves.
Increase brand awareness through philanthropic efforts and other community initiatives.
Help achieve event and giveback goals.
Acquire new customers through traffic driving efforts to increase the brands impact.
Gain the confidence and trust of others through honesty and authenticity.
Demonstrate integrity when making decisions, ensuring audit and shrink results meet Asset Protection Standards, and following Kendra Scott policies and procedures.
Communicate effectively, articulating a clear message and providing ongoing performance feedback.
Actively listen to learn and encourage open expression of diverse opinions and ideas.
Find ways to thrive no matter what area of the business you support, drawing on experiences and applying learnings to a variety of situations.
Be curious and flexible, learning from the past and not shying away from trying new things.
Collaborate by bringing people together to leverage their skills, talents, and knowledge to achieve a common purpose.
Prioritize idea sharing and varying interests to create mutual accountability, trust, and commitment.
Approach new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Control elements of your store’s overall performance and experience.
Leverage reporting and daily sales trends to make real-time, business critical decisions to achieve store financial goals.
Proactively find ways to make all guest experiences positive and impactful.
Be comfortable with tough situations and champion ideas, positions, and others.
Care personally about people and challenge them directly to achieve greatness.
Take responsibility and have a “do what I say I’m going to do” mentality.
Be answerable for your own actions and the actions of those you lead.
Make good decisions relying on a mixture of analysis, wisdom, experience, and judgment, balancing speed and quality.
Know when to move ahead and act even when information is incomplete.