Retail Assistant Store Manager

Office Depot • Williamsville, NY

14h

About The Position

The Retail Assistant Store Manager at Office Depot helps drive store sales and service growth, foster a vibrant sales culture, maintain visual and merchandising standards, support freight and logistics activities, and prioritize client satisfaction. The role helps lead a customer-centric environment, engage with the local community, and foster a positive culture aligned with Office Depot’s 5C values: Caring, Committed, Creative, Collaborative, and Courageous. The Assistant Store Manager is a Key Carrier and leader on duty. The position requires a flexible schedule based on business needs, including evenings, weekends, and occasional holidays. Full-time Assistant Managers must also perform External Key Carrier duties, including opening and closing the store. The role may require consent to periodic comprehensive background checks conducted by a third party.

The position supports the management team in delivering memorable customer experiences, executing selling techniques and sales training, developing associates, and improving operational efficiency and store profitability. External Key Carrier responsibilities include maintaining building and associate safety and security when other managers are absent, handling opening and closing procedures, managing cash and daily store balancing, and ensuring loss-prevention compliance.

The ODP Group describes itself as a provider of products, services, and technology solutions through a B2B distribution platform and omnichannel presence. Coworkers are expected to support a safe work environment by working safely and addressing potential hazards or concerns. The company offers competitive salaries, a benefits package including a 401(k), opportunities for internal growth, and possible participation in an incentive program subject to its terms and conditions.

Requirements

• High school diploma or equivalent required.
• One to three years of related experience; retail, sales, customer-facing, and/or supervisory experience is preferred.
• Basic computer skills and ability to use job-related technology and systems.
• Advanced selling skills and strong customer focus.
• Ability to lead, coach, motivate, and manage conflict.
• Strong problem-solving and time-management skills, with the ability to plan, prioritize, and execute.
• Excellent verbal and written communication skills and ability to collaborate effectively as a team player.
• Business acumen, accountability, drive for results, and sound decision-making.
• Positive, engaging, action-oriented, adaptable, and passionate about the brand, products, services, and solutions.
• Ability to work a flexible schedule that includes evenings, weekends, and occasional holidays.
• Full-time Assistant Managers must be able to perform External Key Carrier responsibilities, including opening and closing duties.
• May be required to consent to periodic comprehensive third-party background checks.

Nice To Haves

• Bachelor’s degree in Business, Marketing, Retail, or a related field preferred.
• Retail, sales, customer-facing, and/or supervisory experience preferred.

Responsibilities

• Partner with the management team to drive memorable customer experiences and client satisfaction.
• Ensure execution of Office Depot selling techniques and sales training across the store.
• Help train and develop associates and foster a sales-focused environment.
• Model exceptional customer service and product expertise.
• Process merchandise accurately and efficiently according to established procedures, deadlines, and visual merchandising standards.
• Identify process improvements and implement plans to reduce waste and inefficiencies.
• Assist the General Manager with guidance and coaching to improve associate performance.
• Contribute to sales and profitability through initiatives that improve conversion, Average Order Value (AOV), and customer satisfaction.
• Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
• Facilitate training sessions on the business model and the full service offering for clients and customers.
• Observe, coach, and provide feedback to improve associate proficiency and build trust and brand loyalty.
• Use independent judgment when providing input to the General Manager on associate performance, certifications, and competencies.
• Maintain building and associate safety and security when other managers are absent.
• Perform opening and closing duties, including activating and deactivating the store alarm, cash handling, and daily store balancing.
• Ensure regular loss-prevention compliance and fulfill duties associated with the External Key Carrier designation.
• Perform other responsibilities as necessary.

Benefits

• 401(k)
• Competitive salaries
• Opportunities to move and grow within the organization
• Possible participation in an incentive program, subject to the Incentive Plan terms and conditions

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED