Retail Assistant Manager

Bob's Discount Furniture•South Bend, IN

21d•Onsite

About The Position

Retail Assistant Managers are professionals within the Bob’s Discount Furniture organization and play a vital role by ensuring that the stores perform to expectations and in a manner that is consistent with the Company’s core values and vision. Retail Assistant Managers promote Company policy and procedures by leading by example and exhibit a professional appearance and demeanor at all times. The Retail Assistant Manager is the true day to day driver of business in a Bob’s Discount Furniture store. The Retail Assistant Manager works as a liaison for Store Operations and regularly communicates with various corporate departments. The Retail Assistant Manager is a vital member to the location Team and serves in the role of the Manager on Duty (MOD), and as a result, at times; is responsible for overall management of location.

Requirements

Proven ability to use sound judgment and decision making
Proven ability to analyze complex problems and recognize root cause
Proven ability to set clear goals and expectations
Proven ability to communicate effectively and utilize communication tools appropriately
Proven ability to exceed customer satisfaction
Proven ability to manage and improve process
Proven ability to manage and to develop talent
Proven ability to motivate self and others
Excellent time management skills
Ability to use critical thinking
Excellent identification of key causes

Nice To Haves

Bachelor’s degree or equivalent
Sales experience
Proven successful back end or logistics experience
2-5 years Managerial experience preferable in a retail and/or warehouse environment to perform day to day back-end operations according to established Company guidelines

Responsibilities

Establishing goals and coordinating training programs for Retail Guest Experience Specialists.
Oversee the store location backend operations and to directly manage and motivate a team.
Plan, direct and coordinate back end operations and logistics to meet or exceed operational goals in accordance with established Company guidelines.
Maintain a significant visible presence on the Sales Floor to drive engagement and sales; to assist with customer experience opportunities timely and effectively while promoting and exhibiting The Bob’s Way.
Responsible for the success and development of Retail Guest Experience Specialists and in achieving location goals.
Confirming the integrity of location inventory, including appropriate tracking, take with’s and inventory accounting processes’ and validates merchandise is tagged and staged to achieve optimum sales levels at all times.
Enforce safety, and all other policies and procedures and takes immediate action to report and correct violations.
Continuous maintenance of the facility, as well as, validates the Showroom is customer ready at all times.
Recruit, hire and train direct report associates, developing and maintaining a TEAM focused on delivering The Bob’s Way to customers; while ensuring departments are staffed and scheduled at all times to meet business needs and Company objectives.
Conduct regular department meetings to review progress and keep associates abreast of Company initiatives.
Completes annual reviews in a timely manner and continually assesses the performance of associates and support staff working to promote productivity and efficiency.
Partners with Store and Human Resource Management to evaluate, recommend and execute appropriate employee discipline and is responsible for all new associate orientations in accordance with established Company guidelines.
Spend 80% of time maintaining a visible floor presence.
Manage sales floor with goal of assuring highest level of service to customers, highest closing rate and maximum average sale.
Develop and Manage a TEAM that is aligned with the Company’s values and vision.
Drive Sales and Engagement according to the Bob’s Way.
Analyze reports to maximize back end operations and location logistics efficiency and productivity.
Maintain Showroom Readiness.
Shared responsibility for inventory cycle counts, insures that they are executed in timely and accurate manor throughout the year.
Other duties as assigned.