Retail Assistant Manager

Goodwill Of Central And Coastal Virginia•Richmond, VA

About The Position

The Retail Assistant Manager contributes to Goodwill’s mission as an active member of the management team at a retail location. The role assists with maximizing financial results, store appearance, customer experience, and associate satisfaction. Assistant Managers are expected to maintain a positive work environment and serve as exemplary role models through their conduct and appearance. The position has supervisory responsibility for designated associates in its department. It requires following Goodwill safety rules and regulations, helping ensure team compliance, and protecting confidential information in accordance with Goodwill’s privacy policy and procedures. The associate must pass a criminal background check and be available to work evenings and/or weekends as business needs dictate. Driving is not required.

Requirements

Two years of experience in a leadership role.
High school diploma or GED preferred; a combination of education and work experience will be considered.
Successfully pass a criminal background check.
Be available to work evenings and/or weekends as business needs dictate.
Ability to lift up to 50 pounds and frequently lift and/or carry objects weighing up to 25 pounds.
No professional certifications are required.
Driving is not required.

Nice To Haves

High school diploma or GED.

Responsibilities

Identify, prioritize, and delegate work, and help develop associates to support store financial goals.
Promote and model Goodwill’s standards for exceptional internal and external customer service.
Assist the store management team with communication through onboarding, monthly meetings, check-ins, and appraisals.
Solicit feedback from customers and associates.
Recognize and reward behaviors that reinforce progress and success using recognition programs.
Maximize the value of donated goods and ensure donations are received and processed quickly and efficiently.
Follow Goodwill operational standards, including pricing, rotation, scheduling, and plant returns.
Maintain high standards for dress code, visual presentation, and housekeeping.
Submit closing reports, accident reports, risk training reports, and Kronos documentation correctly and on time.
Ensure the security of company assets.
Use management information tools, including daily sales, production reports, sales by commodity, Round Up reports, and monthly variance reports, to assess store activity and identify trends.
Communicate directly, consistently, and promptly with the direct supervisor and other management team members about store operations and personnel issues.
Follow Goodwill safety rules and regulations and ensure team members comply.
Follow procedures to protect the privacy and security of confidential information.