Retail Assistant Manager

Meow Wolf•Denver, CO

2d•$62,613 - $70,440•Onsite

About The Position

The Retail Assistant Manager assists the Retail Manager with retail operations at Meow Wolf Denver and reports directly to the Retail Manager. The role supports the profitability of the retail department through effective management of daily business operations, including opening and closing procedures, cash handling, restocking, inventory control, loss prevention, staff management, and customer service. The position supervises retail staff and supports scheduling, payroll, hiring projections, training, policy development, and communication across departments. The Assistant Manager also performs Manager on Duty duties and must be able to work in any role within the Retail department. The role is full-time and on-site in Denver, Colorado, with a flexible schedule that includes evenings, weekends, and holidays.

Requirements

At least 3 years of leadership experience in a retail, entertainment, or operations environment.
Proven experience as an Assistant Retail Manager or in a similar leadership role.
Hands-on experience with point-of-sale systems.
Strong service skills and a welcoming demeanor.
Ability to work a flexible schedule, including weekdays, weekends, evenings, and holidays.
Experience training staff and identifying training needs.
Excellent customer service and communication skills.
Ability to lead and manage staff.
Good judgment in difficult and complicated management situations.
Ability to maintain an appropriate, dispassionate demeanor during emergencies, difficult customer interactions, and interactions with personnel.
Ability to follow and enforce safety rules.
Adaptability in a fast-paced work environment.
Applicants must be currently authorized to work in the United States on a full-time basis; visa sponsorship is not available.

Nice To Haves

Adult, Child, and Infant CPR, AED, and First Aid certification.
Prior experience with visual merchandising.
Bilingual ability, especially English and Spanish.

Responsibilities

Assist with managing labor, productivity, quality control, and safety measures established for the Operations Division and the site.
Carry out supervisory responsibilities in accordance with company policies and applicable laws.
Encourage and maintain internal and cross-departmental communication.
Train staff to provide guests with memorable, uniquely Meow Wolf-level service.
Model and enforce cash management protocols, provide point-of-sale training, and follow company policies for cash handling and cash room compliance.
Assist the Retail Manager with supervising Retail Leads and Retail Associates.
Fulfill Manager on Duty responsibilities and be able to perform any role within the Retail department.
Assist with creating schedules that ensure work centers are adequately staffed during peak hours.
Assist with payroll and schedule changes.
Assist with projecting hiring needs.
Assist with recommending, creating, and communicating policies and procedures.
Maintain knowledge of events, special programs, and projects, and communicate relevant information to staff.
Track changes in visitation and adjust staffing levels accordingly.
Support site initiatives, including the role-playing element required of staff when interacting with guests.
Hire and train staff to provide guests with memorable, uniquely Meow Wolf-level service.
Ensure the store is properly stocked and visually merchandised.