T-Mobile - Retail Assistant Manager - Frederick, MD
About The Position
The Retail Assistant Manager works closely with the Store Manager to lead and develop the store team and support the company’s mission of earning customer loyalty. The role helps Sales Representatives succeed and meet performance goals, fosters a customer-first culture, and helps ensure customers receive a seamless, confident, solutions-oriented in-store experience. The Assistant Manager leads by example and contributes to a positive, high-performing team environment. The position supports store sales, operational, and customer satisfaction goals. It involves coaching team members, managing customer wait times, maintaining the retail environment and visual displays, ensuring compliance with company procedures, and monitoring key performance indicators and expenses. The role is an hourly position with competitive pay based on experience and qualifications, plus eligibility for uncapped commission. Total compensation varies based on hourly wages, sales performance, and commission earnings.
Requirements
- Must be at least 18 years old.
- Must be authorized to work in the United States.
- High school diploma, GED, or equivalent required.
- 1–2 years of customer service and/or sales experience, preferably in a retail environment.
- Reliable transportation required.
- Flexible schedule required for full-time employees.
- Passion for helping customers and providing excellent service.
- Ability to stand for extended periods and perform physical tasks as needed.
Nice To Haves
- Customer service and/or sales experience in a retail environment is preferred.
Responsibilities
- Coach and develop Sales Representatives to improve customer interactions and sales performance.
- Manage customer wait times to ensure a smooth and efficient in-store experience.
- Stay up to date on products, services, and leadership best practices.
- Provide team members with guidance and support on sales and customer service strategies.
- Support store maintenance and ensure the retail environment is clean and organized.
- Oversee visual merchandising and ensure displays meet company standards.
- Ensure compliance with retail procedures and operational guidelines.
- Help team members use store systems, tools, and communications effectively.
- Monitor key performance indicators to drive financial performance.
- Assist with controlling store expenses and managing discounts appropriately.
- Uphold and enforce United Wireless policies and procedures.
- Contribute to store sales, operational, and customer satisfaction goals.
- Perform other duties as assigned.
Benefits
- Health, dental, and vision insurance.
- STD, LTD, and life insurance.
- Paid time off (PTO).
- Employee phone discount on service.
- Additional T-Mobile perks.
- Uncapped commission eligibility.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
