T-Mobile - Retail Assistant Manager - Frenchtown, MI
United Wireless•Frenchtown Charter Township, MI
•$14 - $16•Onsite
About The Position
Work closely with the Store Manager to lead and develop the store team, supporting the company's mission of earning customer loyalty. This role helps Sales Representatives achieve success and reach performance goals by fostering a customer-first culture and promoting the company's core values. The goal is to ensure every customer has a seamless, confident, and solutions-oriented experience, with the Assistant Manager leading by example and contributing to a positive, high-performing team environment.
Requirements
- Must be at least 18 years old.
- Must be authorized to work in the United States.
- High school diploma, GED, or equivalent required.
- 1-2 Years of customer service and/or sales experience, preferably in a retail environment.
- Reliable transportation required.
- Flexible schedule required for Full-Time employees.
- No prior experience is necessary.
- Passion for helping customers and providing excellent service.
- Ability to stand for extended periods and perform physical tasks as needed.
Responsibilities
- Coach and develop Sales Representatives to improve customer interactions and sales performance.
- Manage customer wait times to ensure a smooth and efficient in-store experience.
- Stay up to date on products, services, and leadership with best practices.
- Provide guidance and support to team members on sales and customer service strategies.
- Support store maintenance and ensure a clean, organized retail environment.
- Oversee visual merchandising and ensure displays meet company standards.
- Ensure compliance with retail procedures and operational guidelines.
- Help team members effectively use store systems, tools, and communications.
- Drive financial performance by monitoring key performance indicators (KPIs).
- Assist in controlling store expenses and managing discounts appropriately.
- Uphold and enforce United Wireless policies and procedures.
- Contribute to achieving store sales, operational, and customer satisfaction goals.
- Other duties as assigned.
Benefits
- Health, Dental, and Vision
- STD, LTD & Life Insurance
- Paid Time Off (PTO)
- Employee Phone Discount on Service
- Additional T-Mobile Perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
