Retail Assistant Manager

Bob's Discount Furniture•South Bend, IN

22d•Onsite

About The Position

Retail Assistant Managers are professionals within the Bob’s Discount Furniture organization and play a vital role by ensuring that the stores perform to expectations and in a manner that is consistent with the Company’s core values and vision. Retail Assistant Managers promote Company policy and procedures by leading by example and exhibit a professional appearance and demeanor at all times.

Requirements

Proven ability to use sound judgment and decision making.
Proven ability to analyze complex problems and recognize root cause.
Proven ability to set clear goals and expectations.
Proven ability to communicate effectively and utilize communication tools appropriately.
Proven ability to exceed customer satisfaction.
Proven ability to manage and improve process.
Proven ability to manage and to develop talent.
Proven ability to motivate self and others.
Excellent time management skills.
Ability to use critical thinking.
Excellent identification of key causes.
2-5 years Managerial experience preferable in a retail and/or warehouse environment to perform day to day back-end operations according to established Company guidelines.

Nice To Haves

Bachelor’s degree or equivalent
Sales experience
Proven successful back end or logistics experience

Responsibilities

Establishing goals and coordinating training programs for Retail Guest Experience Specialists.
Overseeing store location backend operations and directly managing and motivating a team.
Planning, directing, and coordinating back end operations and logistics to meet or exceed operational goals.
Maintaining a significant visible presence on the Sales Floor to drive engagement and sales.
Assisting with customer experience opportunities timely and effectively.
Ensuring the success and development of Retail Guest Experience Specialists and achieving location goals.
Serving in the role of the Manager on Duty (MOD), and at times, responsible for overall management of location.
Confirming the integrity of location inventory, including appropriate tracking, take-withs, and inventory accounting processes.
Validating merchandise is tagged and staged to achieve optimum sales levels.
Enforcing safety, and all other policies and procedures and taking immediate action to report and correct violations.
Ensuring the continuous maintenance of the facility, and validating the Showroom is customer ready at all times.
Recruiting, hiring, and training direct report associates, developing and maintaining a TEAM focused on delivering The Bob’s Way to customers.
Ensuring departments are staffed and scheduled at all times to meet business needs and Company objectives.
Conducting regular department meetings to review progress and keep associates abreast of Company initiatives.
Completing annual reviews in a timely manner and continually assessing the performance of associates and support staff.
Partnering with Store and Human Resource Management to evaluate, recommend and execute appropriate employee discipline.
Responsible for all new associate orientations in accordance with established Company guidelines.
Spending 80% of time maintaining a visible floor presence.
Managing the sales floor with the goal of assuring the highest level of service to customers, highest closing rate, and maximum average sale.
Developing and Managing a TEAM that is aligned with the Company’s values and vision.
Driving Sales and Engagement according to the Bob’s Way.
Analyzing reports to maximize back end operations and location logistics efficiency and productivity.
Maintaining Showroom Readiness.
Shared responsibility for inventory cycle counts, ensuring they are executed in a timely and accurate manner throughout the year.
Other duties as assigned.