T-Mobile - Retail Assistant Manager - Albertville, MN

United Wireless•Albertville, MN

1d•$15 - $16•Onsite

About The Position

Work closely with the Store Manager to lead and develop the store team. Support the company's mission of earning customer loyalty. Help Sales Representatives achieve success and reach performance goals. Foster a customer-first culture by promoting the company's core values. Ensure every customer has a seamless, confident, and solutions-oriented experience. Lead by example and contribute to a positive, high-performing team environment.

Requirements

Must be at least 18 years old.
Must be authorized to work in the United States.
High school diploma, GED, or equivalent required.
1-2 Years of customer service and/or sales experience, preferably in a retail environment.
Reliable transportation required.
Flexible schedule required for Full-Time employees.
No prior experience is necessary.
Passion for helping customers and providing excellent service.
Ability to stand for extended periods and perform physical tasks as needed.

Responsibilities

Coach and develop Sales Representatives to improve customer interactions and sales performance.
Manage customer wait times to ensure a smooth and efficient in-store experience.
Stay up to date on products, services, and leadership with best practices.
Provide guidance and support to team members on sales and customer service strategies.
Support store maintenance and ensure a clean, organized retail environment.
Oversee visual merchandising and ensure displays meet company standards.
Ensure compliance with retail procedures and operational guidelines.
Help team members effectively use store systems, tools, and communications.
Drive financial performance by monitoring key performance indicators (KPIs).
Assist in controlling store expenses and managing discounts appropriately.
Uphold and enforce United Wireless policies and procedures.
Contribute to achieving store sales, operational, and customer satisfaction goals.
Other duties as assigned.