Retail Assistant Manager: Inwood Village

Framebridge•Dallas, TX

21h•Onsite

About The Position

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are taking the market and expanding the market for custom framing, all while building a beloved brand associated with celebrating the best moments in life. In order to fulfill our mission, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing. We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing facilities that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us. As an Assistant Manager of Framebridge you will set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores. You will support onboarding and training great retail team members, and execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met. You will apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members. You will demonstrate deep product knowledge and design advice to customers and train retail team members to do the same. You will work closely with the manufacturing facility to ensure seamless omni channel operations, answer questions and troubleshoot issues using sound judgment, and offer suggestions to innovate and improve our retail experience. You will help Framebridge deliver on our 100% happiness guarantee and work a flexible schedule including evenings and weekends that meet the needs of the business.

Requirements

Experience as a store manager or assistant manager in a customer service, retail, or hospitality role
An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
Adaptability and willingness to work flexible hours, including evenings and weekends
Strong analytical and problem-solving skills with a track-record of delivering positive business results
Interest in design and excitement to work in a creative environment
Quick and eager learner of new tools, technology, products, and processes
Great time-management, organizational, and problem-solving skills

Responsibilities

Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
Support onboarding and training great retail team members
Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
Works closely with manufacturing facility to ensure seamless omni channel operations
Answer questions and troubleshoot issues using sound judgment
Offer suggestions to innovate and improve our retail experience
Help Framebridge deliver on our 100% happiness guarantee
Work a flexible schedule including evenings and weekends that meet the needs of the business