SVS Vision- Retail Assistant Manager - Livonia, MI

SVS Vision, Inc.•Livonia, MI

19h•Onsite

About The Position

The Retail Assistant Manager will assist the Retail Office Manager in the day-to-day operations of the store. This role involves performing store functions such as dispensing eyewear, patient care, setting performance goals, and delivering financial performance. The Assistant Manager will also support the Retail Office Manager in hiring, training, coaching, and performance management of the store team, and will lead the team in the Retail Office Manager's absence.

Requirements

ABO/SVS Certification required within 12 months of hire/promotion
High School Graduate or equivalent
Optician experience desired
Supervisory experience with strong customer service focus (preferably in an optical store or retail setting)
Able to analyze and solve issues of varied scope: able to act decisively to implement solutions
Solid organizational and planning skills
Able to continuously monitor progress in relation to goal attainment
Able to analyze financial data, recognize opportunities for improvement and formulate plans to address.
Able to set impactful goals and motivate team to deliver results
Able to multi-task and remain flexible in an ever-changing environment
Demonstrate commitment to provide great customer service
Solid computer knowledge to include Microsoft Office Suite of programs
Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
Able to read and write at a high school graduate level
Able to sit or stand for extended periods of time
Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
Ability to lift 10 to 20 pounds
Ability to see (Near, Distance, Color, and Depth Perception)
Manual and finger dexterity, as well as hand/arm steadiness
Ability to grip and hold items
Good eye and hand coordination
Demonstrate physical agility (bending, twisting, reaching and pulling)
Able to operate a cash register, various optical equipment and tools
Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
Able to travel independently to support Company objectives and personal development

Nice To Haves

Optician experience desired

Responsibilities

Assist with hiring, developing, training and managing associate performance.
Assist with store scheduling.
Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations.
Communicate effectively with team to ensure knowledge of company initiatives, processes and key associate information.
Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results.
Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives.
Act with urgency to complete tasks and respond to patients and customers.
Drive optical initiatives through team by planning and scheduling appropriately.
Identify opportunities to grow business.
Develop business plans and follow up on actions to drive profitable sales.
Provide and continuously model excellent customer service in all customer interactions.
Partner with Retail Office Manager to provide appropriate direction and feedback to the team related to customer service.
Dispense eyewear according to professional standards.
Partner with Retail Office Manager to perform key-carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls.
Act on feedback from Retail Office Manager and District/Market Manager toward continuous improvement and preparation for future Retail Office Manager openings.