Retail Assistant Manager - Long Beach Blvd

Pet Food Express•Long Beach, CA

2d•$25 - $27•Onsite

About The Position

Pet Food Express is seeking a hands-on leader to join their team as an Assistant Manager. This role involves inspiring and supporting the team while delivering outstanding customer service. The Assistant Manager will play a key role in developing team members through coaching, guidance, and leading by example. They will support and lead Sales Associates in daily retail operations, fostering a positive, inclusive, and high-performing team environment. Pet Food Express is a leading independent pet food and supply retailer known for its customer loyalty and philosophy of providing the best for pets. They seek sales-driven individuals who thrive on helping pet parents find the best products and provide tailored solutions and trusted advice.

Requirements

A passion for pets and a desire to help pet parents find the best solutions.
Minimum 2-year previous retail management and keyholder experience required.
Dependable and reliable with strong attendance and punctuality.
Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
Willingness to travel among neighboring stores.
Ability to lift, move, and carry up to 35 pounds using appropriate lifting techniques and following all safety rules.
Ability to climb and balance using a ladder and/or step stool.
Ability to continuously stand, walk, bend, stretch and engage in repetitive motions throughout shift.

Nice To Haves

Experience in pet retail is a plus.
Eagerness to learn and lots of ambition. We’re growing and looking for people who are excited to grow with us!

Responsibilities

Actively approach and engage with customers (both human and pet).
Ask questions to understand customer needs and build lasting relationships.
Use the Pet Food Express Whole Life Approach to provide tailored recommendations.
Provide coaching and development to Store Associates with timely and specific feedback.
Participate in and lead daily training and continuous educational programs.
Stay up to date about new products and trends in the pet community, visual priorities and brand messaging.
Stay current on company information, business initiatives, policies, systems/technology and other tools that impact sales and performance.
Educate PFE Sales Associates on product benefits.
As a keyholder, lead Sales Associates through store opening and closing procedures.
Ensure accurate and secure cash handling by following company procedures.
Maintain a customer-ready store environment: Lead the unloading of shipments, restocking, and placement of product while maintaining visual and display standards.
Clean and maintain the store, including participating in regular store cleaning tasks.
Maintain awareness of store’s safety standards, inventory accuracy, loss prevention, and uphold all company policy and procedures.
Support overall store operations by performing additional duties as assigned.

Benefits

Many potential career paths and options for advancement within the company
Continued Learning: A focus on your development and leadership training. Investment in your pet and product knowledge
Generous in-store employee discount that extends to your family.
Life insurance
Pet insurance
Employee Assistance Program (EAP)
PTO (for FT employees)
Health coverage (for FT employees)
FSA options (for FT employees)
Dental insurance (for FT employees)
Vision insurance (for FT employees)
401k with employer match
Bring your well-behaved pet to work.
Opportunities to make an impact in the community through the Pet Food Express Pet Fair, in-store fundraisers and adoption events benefiting local rescue and shelter partners, and more!