Mountaintop Retail Assistant Manager

ANAKEESTA•Gatlinburg, TN

12d•Onsite

About The Position

Anakeesta is hiring a Retail Assistant Manager to join our dynamic leadership team. This position supports the daily operations of our retail locations, ensuring exceptional guest experiences, top-tier merchandising, and a motivated, high-performing team. The Retail Assistant Manager is a key partner in driving revenue, setting visual standards, and developing a culture of accountability and recognition within the retail department.

Requirements

3+ years of leadership experience in retail or sales.
Strong guest service and conflict resolution skills.
Proficiency in cash handling and retail operations.
Experience with visual merchandising and display setup.
Ability to lead, coach, and motivate a team.
Availability to work days, nights, weekends, and holidays as needed.
Willingness to complete CPR/AED training.
Willingness to obtain ABC license and ServSafe certification.

Responsibilities

Model and uphold excellent guest service, store cleanliness, and product presentation.
Resolve guest and associate concerns with professionalism and compassion.
Support team success through coaching, training, and staff development.
Drive sales through team motivation and product knowledge.
Support new product launches, merchandising standards, signage, and markdowns.
Ensure merchandise is well-stocked, accurately priced, and visually appealing.
Recognize and celebrate staff accomplishments regularly.
Maintain a polished and professional appearance and demeanor.
Master POS and inventory systems and train staff for operational efficiency.
Assist in updating department standard operating procedures.
Lead or assist staff meetings to distribute important updates.
Ensure compliance with safety standards and asset protection.
Assist with employee scheduling and payroll budget management.
Thrive in a fast-paced, guest-focused work environment.
Perform other duties as assigned.