Retail Assistant Manager - San Anselmo

Pet Food Express • San Anselmo, CA

5d • $25 - $27 • Onsite

About The Position

Pet Food Express is seeking a Retail Assistant Manager to join their team. This role involves leading and supporting a team of Sales Associates, driving sales, and ensuring outstanding customer service. The Assistant Manager will be responsible for coaching team members, overseeing daily retail operations, and fostering a positive and high-performing team environment. The company emphasizes a hands-on leadership approach and a commitment to providing tailored solutions and trusted advice to pet parents.

Requirements

• A passion for pets and a desire to help pet parents find the best solutions.
• Minimum 2-year previous retail management and keyholder experience required.
• Dependable and reliable with strong attendance and punctuality.
• Ability to work a flexible schedule to meet the business needs, including weekends, evenings, and holidays.
• Willingness to travel among neighboring stores.
• Ability to lift, move, and carry up to 35 pounds using appropriate lifting techniques and following all safety rules.
• Ability to climb and balance using a ladder and/or step stool.
• Ability to continuously stand, walk, bend, stretch, and engage in repetitive motions throughout the shift.

Nice To Haves

• Experience in pet retail is a plus.
• Eagerness to learn and lots of ambition.

Responsibilities

• Actively approach and engage with customers (both human and pet) to understand their needs and build relationships.
• Provide tailored recommendations using the Pet Food Express Whole Life Approach.
• Coach and develop Store Associates through timely and specific feedback.
• Participate in and lead daily training and continuous educational programs.
• Stay up-to-date on new products, trends, visual priorities, and brand messaging in the pet community.
• Communicate company information, business initiatives, policies, and system updates to the store team.
• Educate Sales Associates on product benefits to help customers find solutions for their pets.
• As a keyholder, lead Sales Associates through store opening and closing procedures.
• Ensure accurate and secure cash handling, including opening/closing registers, processing cash drops, and balancing drawers.
• Maintain a customer-ready store environment by leading the unloading of shipments, restocking, and product placement according to visual standards.
• Participate in store cleaning tasks, including pet messes.
• Maintain awareness of store safety standards, inventory accuracy, and loss prevention.
• Uphold all company policies and procedures.
• Perform additional duties as assigned to support overall store operations.

Benefits

• Many potential career paths and options for advancement within the company.
• Focus on development and leadership training.
• Investment in pet and product knowledge.
• Generous in-store employee discount that extends to your family.
• Life insurance.
• Pet insurance.
• Employee Assistance Program (EAP).
• Paid Time Off (PTO) for full-time employees.
• Health coverage for full-time employees.
• Flexible Spending Account (FSA) options for full-time employees.
• Dental insurance for full-time employees.
• Vision insurance for full-time employees.
• 401k with employer match.
• Ability to bring well-behaved pets to work.
• Opportunities to make an impact in the community through company initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed