Retail Assistant - Golf (Full Time)

Terranea Resorts•Rancho Palos Verdes, CA

4d•Onsite

About The Position

The Golf House Retail Assistant role at Terranea Resort is an opportunity for an individual to be integrally involved in the operation of a 9-hole par-3 golf course within the only oceanfront destination resort in Los Angeles. In addition to the 9-holes, a full short-game practice area, and a full stocked Golf House will provide an ideal environment for our guests to enjoy a one of a kind golf experience. The golf operations team will interact and collaborate closely with other recreation and service departments of the resort.

Requirements

Fluency in English both verbal and non-verbal.
Provide legible communication and directions.
Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to prioritize, organize and follow up.
Ability to be a clear thinker, remaining calm and resolving problems using good judgment.
Ability to follow directions thoroughly.
Ability to understand guest’s service needs.
Ability to work cohesively with co-workers as part of a team.
Ability to work with minimal supervision.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Exert physical effort in lifting up to 50 pounds.
Endure various physical movements throughout the work areas.
Remain on feet for entire work shifts.
Remain in stationary position throughout work shift.
Satisfactorily communicate with guests, management and co-workers to their understanding.
Capable of multi-tasking during extremely busy environment and interacting with multiple guests.
High School Diploma.

Nice To Haves

Prior experience in retail operations preferred but not required.
Prior experience in a golf environment preferred but not required.
Knowledge of the game of golf and basic operation of a golf course preferred.
Experience in Hospitality Industry in similar position.

Responsibilities

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of use and maintenance of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge of property management system and manual procedures.
Be familiar with all hotel packages, promotions, prices and rates.
Sell Merchandise.
Perform Opening and Closing Procedures as needed.
Maintain knowledge of hours, reservation and cancellation policies.
Maintain strict adherence to rate, associate privileges and complimentary golf policies as directed by management.
Coordinate Shipment of Guest Purchases, as directed by a Manager.
Coordinate and assist in merchandising duties as directed by a Manager.
Process Merchandise Returns.
Complete and Fill Out checklist established for daily operation.
Comply with all Point-of-Sale policies and procedures.
Provide the highest level of customer service.
Adhere to work schedule, inclusive of time and attendance.
Participate in all relevant training, programs and meetings as directed by management.
Demonstrate an in-depth knowledge of the merchandise.
Comply with all sales related policies and procedures.
Maintain sales floor, merchandise organization and stock levels.
Participate in month end inventories.
Assist in the maintenance of all inventory in the stockroom and on the sales floor.
Properly execute all relevant register functions.
Utilize the elevated levels of sales and service to maximize sales performance.
Process Merchandise Returns.
Close out Cash Register and process close out reports as needed.
Deposit reports and Cash Drops in General Cashiers Office.