Retail Assistant General Manager - Houston George Bush Intercontinental Airport

Paradies Lagardère•Houston, TX

5h•Onsite

About The Position

At Paradies Lagardère, we don’t just operate stores, we create first-class experiences for travelers across the country. At Houston George Bush Intercontinental Airport (IAH), we are seeking a driven and dynamic Assistant General Manager for our Retail Operations, to help lead our teams in delivering exceptional service, operational excellence, and strong financial performance. Paradies Lagardère is an award-winning and innovative airport concessionaire, recognized for our commitment to excellence, diversity, and creating engaging environments where both associates and guests thrive. This role is ideal for a hands-on leader who excels in a fast-paced, high-volume retail environment and is passionate about team development, guest experience, and business results. As the Assistant General Manager, you will support the General Manager in overseeing daily retail operations, driving sales performance, and ensuring an exceptional guest experience. You will play a key role in leading teams, maintaining merchandising standards, and executing company initiatives while fostering a culture of accountability, engagement, and operational excellence. This role requires strong leadership, business acumen, and the ability to adapt quickly in a dynamic airport environment.

Requirements

Minimum 3 years of leadership experience in retail, service, or operations
Bachelor’s degree or equivalent experience required
Proficiency in Microsoft Office and basic business functions (cash handling, reporting, etc.)
Ability to work a flexible schedule (7 days/week, including holidays and weekends)
Ability to pass required background checks, including Federal Criminal History Records Check and TSA requirements

Nice To Haves

Strong leadership presence with the ability to motivate and influence teams
Proven experience in retail, service, or operations management in a high-volume environment
Excellent problem-solving and decision-making skills
Strong communication and interpersonal skills
Ability to thrive in a fast-paced, ever-changing environment
Passion for delivering exceptional guest service

Responsibilities

Oversee day-to-day store operations, ensuring execution of merchandising standards, visual displays, and company initiatives.
Recruit, train, coach, and develop a high-performing team aligned with company expectations and service standards.
Ensure a first-class experience in every interaction by resolving guest concerns promptly and effectively within 24 hours.
Drive top-line sales and profitability through effective inventory management, expense control, and operational execution.
Monitor team performance, provide ongoing coaching, and address performance concerns in a timely and professional manner.
Partner with the General Manager to implement company policies, achieve operational goals, and maintain accountability across the team.
Build strong relationships with airport authorities, brand partners, and internal support teams through clear and consistent communication.
Support interviewing, scheduling, succession planning, performance reviews, and overall workforce management.