Retail Assistant Branch Manager

Woodforest National Bank•Salisbury, MD

6d•Onsite

About The Position

The Retail Assistant Branch Manager is responsible for aligning direction with the Retail Branch Manager in driving results and supporting the mission in the growth of consumer and business customer relationships, community engagement, and instore partner relationships, while delivering the Woodforest Experience to every customer, every day, every time. Key Responsibilities: Assist Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer. Must be a “Keeper of the Woodforest Culture” and possess the ability to create energy around Retail objectives and initiatives. Assist Manager in developing and leading innovative strategies to grow, retain and deepen consumer and business relationships. Proactively grow business deposits and loans through inside and outside business calling. Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with customers, community members, and retail partners. Embrace and leads a technology driven customer experience. Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner. Inspire and coach team members to reach their full potential and act as a positive role model. Demonstrate flexibility to perform every other duty as assigned. Other Responsibilities: Exhibit operational excellence through diligent adherence to policies and procedures. Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines. Practice branch security procedures and protect customer confidentiality and privacy. Perform branch servicing duties such as paying and receiving, cash and vault balancing; ordering cash, cards, reports, audits and control checks; maintaining and servicing automated teller machines; and cleaning work areas. Practice prudent expense management. Address customer questions and concerns by telephone and in person or refer to appropriate internal resource with ownership until final resolution.

Requirements

3 years of relevant and transferrable sales and/or customer service experience: OR an Associate’s degree and 2 years of relevant and transferrable sales and/or customer service experience; OR a Bachelor’s degree and 1 year of relevant and transferrable sales and/or customer service experience.
Demonstrable leadership ability and experience.
Must be positive and engaging.
High School Diploma or equivalent required.
Must be proactive when seeking business outside of the branch.
Inspired, goal oriented, disciplined, team leader with strong interpersonal skills, sales aptitude, and comfortable with outside sales.
Must be open to direct coaching and feedback.
Ability to work flexible or extended working hours to meet business needs; demonstrated reliability.
Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members.
Knowledge of/or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in as sales and service process.
Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
Ability to understand instructions, forms, applications, and be familiar with financial statements and credit reports.

Nice To Haves

Prior supervisory experience is helpful.
Previous instore banking experience is preferred, but not required.

Responsibilities

Assist Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
Must be a “Keeper of the Woodforest Culture” and possess the ability to create energy around Retail objectives and initiatives.
Assist Manager in developing and leading innovative strategies to grow, retain and deepen consumer and business relationships.
Proactively grow business deposits and loans through inside and outside business calling.
Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with customers, community members, and retail partners.
Embrace and leads a technology driven customer experience.
Lead, partner and execute a community engagement strategy with a Community Development Relationship Manager in order to be an engaged and intrinsic community partner.
Inspire and coach team members to reach their full potential and act as a positive role model.
Demonstrate flexibility to perform every other duty as assigned.
Exhibit operational excellence through diligent adherence to policies and procedures.
Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures and guidelines.
Practice branch security procedures and protect customer confidentiality and privacy.
Perform branch servicing duties such as paying and receiving, cash and vault balancing; ordering cash, cards, reports, audits and control checks; maintaining and servicing automated teller machines; and cleaning work areas.
Practice prudent expense management.
Address customer questions and concerns by telephone and in person or refer to appropriate internal resource with ownership until final resolution.