Retail Account Manager

NABIS•New York, NY

About The Position

The Retail Account Manager will be the main advocate and point of contact for our retail partners, working to strengthen relationships and drive the adoption of Nabis services. Through a mix of in-person and remote engagement across New York, this key team member will build trust and provide tailored support to meet each retailer's unique needs. This role will collaborate with internal teams to align on retail goals, manage Nabis's suite of retail services, and regularly report on initiative progress. Success in this role is driven by achieving revenue targets, making it the ideal role for a proactive, organized professional skilled at cross-functional teamwork and solution-focused communication. This position requires frequent travel, strong project management, and meticulous record-keeping to support the continuous improvement and scalability of Nabis's retail initiatives. The Retail Account Manager will play a key role in ensuring exceptional service and advancing Nabis’s vision for impactful retail partnerships.

Requirements

Must currently be located in New York State
Background in retail cannabis sales, operations, or related fields
Established, trusted relationships across NY cannabis retail
Strong customer experience expertise
Proven track record in driving revenue with external partners
Highly organized
Good problem-solving skills
Detail oriented
Excellent multitasking, time management, and prioritization skills
Superior communication and interpersonal skills
Low-ego, adaptable, and high EQ
Must be at least 21 years of age

Nice To Haves

Data analytics proficiency (Excel, SQL) a plus

Responsibilities

Retail Account Management: Act as the primary point of contact for assigned retailers at operational, executive, local and regional levels, regularly connecting to ensure seamless service across Nabis departments and managing relationship progression for each account.
Optimize Core Services: Ensure efficient operation of primary services, including delivery and collections, by working closely with Operations, AR, CX, BD, and Engineering teams to address retailer needs.
Engage Retail Services: Educate retailers on Nabis’s complementary services—such as Marketplace, Bill Pay, data analytics, inventory tracking, order scheduling, automated ordering, POS integrations, and central distribution. Identify adoption barriers and strategize to engage retailers, collaborating on tool development as needed.
Drive Marketplace Functionality: Maximize market opportunities for retailers by connecting them with promotions or sales rules, sourcing RFPs, and identifying brand partnerships.
Feature Requests & Strategy Ownership: Manage retail feature requests and maintain retail dossiers, data, and strategies. Present internally on relationship status and strategy.
Stakeholder Collaboration: Organize and lead cross-functional retail stakeholder meetings.
Retailer Engagement: Track each retailer’s engagement across Nabis offerings, such as shelf space, marketplace, and inventory tool adoption. Use insights to guide retailers through the success flow and develop SOPs for ongoing improvement.
Data Coordination: Maintain a centralized “single source of truth” in Zen Desk for each retailer profile, ensuring alignment with the Retail Success Flow and identifying continuous improvement opportunities.
Engagement Metrics: Track retailer engagement by monitoring GMV and logging all active points of contact.
Retail Success Grid Completion: Monitor each retailer’s progress, tracking: Net Promoter Score (NPS) Adoption rates for Anchor Day, Drop & Go, and Bill Pay Marketplace adoption levels (core, exploratory, wholesale) Automatic ordering and product creation Central distribution engagement Shelf space relative to Nabis’s market share, aiming to exceed current levels
Sales-Related Metrics: Generate leads and drive growth for brand and product lines through retailer interactions.