Resuscitation Program Manager (BC) - 18 month contract

Heart & Stroke

9d•Remote

About The Position

Join Heart & Stroke in a high-impact role where your work helps save lives. As a Resuscitation Program Manager (RPM) hired on an 18 month contract, you will play a key role in expanding the reach and effectiveness of our resuscitation programs and first aid education across British Columbia and Yukon. Reporting to the Sr. Manager, Resuscitation Business Development & Engagement, the RPM is responsible for driving the growth, quality, and delivery of Heart & Stroke’s resuscitation programs. This role builds and manages relationships with instructors, training providers and partners to support consistent, high-quality program delivery. Working collaboratively across teams, the RPM identifies opportunities to expand reach, ensures adherence to program standards, and contributes to continuous improvement. As a regional representative, the role provides leadership, manages complex issues, and supports alignment with national resuscitation policies, priorities, quality standards and organizational values. This is a fully remote role however candidates must live in British Columbia and have access to a vehicle to be able to travel around the province, based on the needs of the role.

Requirements

Minimum of 5-7 years’ experience in a relationship management, sales or business development role, preferably in the health care, CPR or first aid training marketplace, or a combination of equivalent experience.
Bachelor’s degree in business, health science or a related field. An equivalent combination of education and experience will be considered.
A professional and exceptional customer-first and first-call resolution approach.
Exceptional organizational skills and strong attention to detail.
Proactive, self-motivated and resourceful.
Proven ability to effectively promote opportunities and partnerships and engage diverse groups of people.
Demonstrated judgment in assessing risk, resolving issues and applying program standards.
Ability to lead through influence and drive collaboration within a matrixed environment.
Proficient at navigating challenging or sensitive stakeholder conversations.
High level of ownership and accountability to goals, teamwork and following best practices.
Excellent interpersonal and communication skills, both written and verbal.
Demonstrated proficiency with Microsoft Office Suite.
Experience with Salesforce or other CRM applications.
Flexible and adaptable, with the ability to work in a fast-paced, ever-changing environment, effectively manage a demanding schedule and prioritize responsibilities.
Proficient with remote technology, online and social platforms.
Candidates must live in British Columbia and have access to a vehicle to be able to travel around the province, based on the needs of the role.
Applicants must be currently residing in Canada and legally entitled to work in Canada.

Nice To Haves

Heart & Stroke Instructor certification and/or other agency instructional experience is an asset.
Experience in marketing and communication would be an asset.
Knowledge of provincial healthcare systems and resuscitation training agencies is an asset.
Experience working in the health care field would be an asset.
Experience in the not-for-profit sector would be an asset.
Certificate or training in adult education is preferred.
Familiarity with using digital and AI-enabled tools to improve efficiency and quality of work outputs is an asset.
Knowledge of basic medical terminology and life support equipment is an asset.
Volunteer management and supervision skills an asset.
French/English bilingualism is an asset.

Responsibilities

Build a strong understanding of customers, instructors and training providers to inform engagement strategies and program support.
Develop and manage relationships with key stakeholders, including high-performing instructors, training centres and institutional partners.
Lead engagement with priority and high-value stakeholders, and guide broader regional engagement activities.
Identify network risks and opportunities, and implement plans to strengthen engagement, performance and retention.
Document stakeholder interactions, insights and outcomes accurately and on time in Salesforce CRM.
Maintain strong knowledge of Heart & Stroke resuscitation programs, standards and policies to support consistent regional application.
Communicate the value and application of offerings across stakeholder contexts.
Support program updates, initiatives and improvements aligned with national direction.
Guide stakeholders on program requirements, standards and best practices.
Monitor program delivery and performance using the Resuscitation portal, Salesforce and PowerBI dashboards.
Develop regional plans to grow adoption, network reach and impact.
Advance partner opportunities aligned with organizational priorities and goals.
Grow the instructor network by identifying and developing high-performing individuals.
Stay current on trends, stakeholder needs and external factors affecting program delivery.
Use performance trends and KPIs to adjust strategies and support sustainable growth.
Monitor regional program delivery for compliance with national standards, guidelines and certification requirements.
Lead or oversee complex complaints and escalations in line with program policies.
Assess risk and determine actions, including escalation when needed.
Ensure documentation is complete, accurate and aligned with standards.
Address performance issues and support corrective actions, including instructor deactivations when required.
Guide stakeholders to support effective delivery and positive outcomes.
Navigate complex stakeholder situations with a solutions-focused approach.
Foster network collaboration and communities of practice where appropriate.
Represent Heart & Stroke externally, reinforcing values, standards and expectations.
Provide leadership, coaching and guidance to internal stakeholders.
Support team development and capability building.
Build strong cross-functional relationships.
Maintain strong collaboration and alignment with the Resuscitation Support Centre (RSC).
Align priorities and resources to meet regional objectives.
Collaborate across regions to support consistency and new team member integration.