Resupply Customer Service Representative (On The Job Training) (Full-Time) (Monday - Friday 8am to 5pm)
About The Position
The PAP Resupply Representative maintains the PAP resupply program by creating Insurance campaigns and then monitors them to make sure the calls are being completed, the templates are kept up to date and the patient files connected to the templates are accurate. Verifies insurance eligibility and collects any deductibles and copays that are necessary before allowing the order to be shipped or to be picked up by the patient. Follows up on all flagged responses that the system creates and either processes the order after resolving or sends the note on to the RT to address. Williams Bros. Health Care Pharmacy is a family owned and operated business comprised of exceptional employees committed to providing outstanding customer service and exceeding expectations. If you share these beliefs, don’t wait any longer to come join our team of caring and dedicated employees who demonstrate our core values of Customer Service, Team Work, Dedication and Respect in every aspect of their work.
Requirements
- Computer savvy
Responsibilities
- Maintaining the PAP resupply program
- Creating Insurance campaigns and monitoring their completion
- Ensuring templates are up-to-date and patient files are accurate
- Verifying insurance eligibility
- Collecting deductibles and copays
- Following up on flagged system responses
- Processing orders or escalating issues to the RT
- Prompt response to customers
- Creating resupply orders
- Communication with doctor's office
Benefits
- Competitive Wages
- Health - HDHP and PPO Plans
- Telemedicine (Teledoc) -- $0 for Virtual Medical Visit, $0 for Virtual Dermatology Visit, and $0 for Virtual Mental Health Visit
- Dental
- Vision
- Infertility Treatment - Combined family maximum of $10,000 per lifetime
- Health Savings Account w/ Company Contribution - $500 Annually for Employee Only and $1,000 Annually for all other tiers (with the HDHP Plan only)
- Aflac Supplemental Plans - Life (Whole, Term, or Combination), Short Term Disability, Hospital Choice Plan, and Catastrophic Choices (Accident, Cancer, and Critical Illness)
- Paid Time-Off (PTO)(2 weeks of PTO per year at 40 hours working per week) - Accrues from Day 1 of employment
- 6 Paid Holidays
- 1 Floating Holiday - after 90 days of employment
- 401k with Company Match - WB will match 100% for the first 3% and 50% for the next 2% that an employee contributes after 1 year of service and working a minimum of 1000 hours in a calendar year
- Employer Provided Life Insurance - $10,000 Benefit
- Christmas Club
- Daviess County YMCA - 10% Employee Discount
- Holiday World Fun Club Discount
- Employee Referral Bonus Program - $1,000 after 90 days of employment
- Annual Wellness Screening and Incentive
- Annual Fitness Reimbursement Program - Up to $100 annually
- Employee Discount - 30% Discount on Over the Counter Products
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
