Restructure Analyst - Cat Card

Caterpillar•Nashville, TN

4d•Onsite

About The Position

Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial. Role Definition Assists customers with contract modifications providing payment and non-payment relief on unsecured accounts. Responsibilities Supporting customers in financial distress with innovative financial solutions. Working with internal departments to conduct research and resolve transaction discrepancies. Executes the daily quoting/documentation, booking and credit restructure approval and credit investigation activities for the department. Interact with customers and business partners to negotiate acceptable approval of credit restructure submissions.

Requirements

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Operational Functions: Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Responsibilities

Assists customers with contract modifications providing payment and non-payment relief on unsecured accounts.
Supporting customers in financial distress with innovative financial solutions.
Working with internal departments to conduct research and resolve transaction discrepancies.
Executes the daily quoting/documentation, booking and credit restructure approval and credit investigation activities for the department.
Interact with customers and business partners to negotiate acceptable approval of credit restructure submissions.