Restoration Supervisor / Crew Chief

SERVPRO of North Killeen, Harker Heights, and SERVPRO of Southwest Bell County, South Kileen•Killeen, TX

6d•Onsite

About The Position

At SERVPRO of Southwest Bell County, South Killeen, and SERVPRO of North Killeen, Harker Heights, we're more than just a restoration company – we're a team dedicated to making a real difference in our community. If you're looking for a rewarding career where you can grow, learn, and make a positive impact, join the team! The Restoration Supervisor assigns, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates to customers and clients the company’s Here to Help® commitment.

Requirements

High school diploma/GED
Minimum 3 years of experience in restoration
Experience in a supervisor role
Great customer service
Great written and oral communication skills

Nice To Haves

IICRC certifications preferred

Responsibilities

Represent the best-in-class SERVPRO brand by creating the best customer experiences, delivering exceptional quality work with high attention to detail, and treating your team and your equipment like your own – take ultimate ownership.
Communicate clear expectations to Restoration Technicians and supervise their activities.
Coordinate and perform restoration processes as scheduled and ensure quality control.
Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers.
Follow and oversee safe work practices and adherence to safety and risk management guidelines.
Document a detailed and accurate job file to support the services provided.
Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.
Coach and train Restoration technicians.
Communicate with Restoration manager and office staff on project progress and issues.
Perform daily, weekly, and monthly vehicle maintenance and equipment maintenance, as assigned.
Oversee facility and grounds maintenance, as assigned.
Continue development of Restoration expertise in services, cleaning products, and equipment.
Other tasks/duties as required by employer.