Restoration Operations Manager

SERVPRO of Southaven & Horn Lake - 11851•Olive Branch, MS

27d•Hybrid

About The Position

We are seeking an experienced and driven Restoration Operations Manager to lead our production and restoration team. This role is responsible for overseeing daily operations, ensuring high-quality service delivery, and driving both team performance and profitability. The ideal candidate is a strong leader who thrives in a fast-paced environment and is committed to developing people, improving processes, and delivering exceptional customer experiences.

Requirements

5+ years of experience in operations, preferably in restoration, construction, or a related field
3+ years of leadership or management experience
Strong leadership, communication, and organizational skills
Proven ability to manage multiple projects and teams simultaneously
High school diploma required

Nice To Haves

Experience with industry tools and documentation systems is a plus
Relevant industry certifications are preferred
College degree preferred

Responsibilities

Lead and manage all restoration and production operations to ensure efficiency, quality, and profitability
Oversee scheduling, dispatching, and resource allocation across all active jobs
Supervise Project Managers, Crew Chiefs, and Technicians in field operations
Ensure projects are completed safely, on time, within budget, and properly documented
Conduct daily operational meetings and regular field inspections
Review job files for accuracy, compliance, and completeness
Monitor key performance metrics such as cycle time, labor utilization, and job profitability
Partner with leadership on hiring, training, and performance management
Maintain organization of equipment, fleet, and warehouse operations
Enforce safety standards and ensure compliance with company protocols
Identify opportunities to improve operational processes and efficiency
Develop and mentor team members to reach their full potential
Step into field roles when needed to support operations
Assist with after-hours needs, including emergency and storm response
Support large-loss projects and logistics planning