Experienced restoration inside project manager

SERVPRO of Howard County

11d•Onsite

About The Position

Join SERVPRO Team Holland as our newest inside Project Manager in Elkridge, MD! We're seeking a qualified and experienced restoration professional to assist in delivering an unparalleled customer experience with the knowledge and insight to also ensure the job is progressing timely and the customer is communicated with daily. This pivotal role emphasizes customer service, revenue growth, and staff development. As a valued SERVPRO® franchise employee, you'll enjoy competitive pay and opportunities for continuous learning and growth. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened®!”. Join us and make a significant impact in the restoration industry and in your community.

Requirements

Ability to work a 24/7/365 job
Previous experience in cleaning/restoration preferred
High school diploma/GED
IICRC certifications preferred; Xactimate® experience is a PLUS!
Valid driver's license
Ability to participate in the on-call rotation to take the calls from our customers on evening and weekends
Successful completion of a background check

Nice To Haves

Xactimate® experience

Responsibilities

Manage the overall customer experience, ensuring satisfaction and tracking reviews
Provide prompt responses to potential customers, demonstrating priority and professionalism
Coordinate crews and resources for active projects, overseeing project scopes and estimates
Maintain clear communication with clients, teammates, vendors, and insurance representatives