Restoration Estimator - Remote

SERVPRO of Allentown
$90,000 - $100,000Remote

About The Position

We are a leading, fast-growing property restoration company dedicated to helping homeowners and businesses recover from disasters. We pride ourselves on efficiency, accuracy, and meeting strict industry standards. We are currently seeking a highly skilled, detail-oriented Remote Mitigation Restoration Estimator to join our team. If you are a self-motivated professional who thrives under compliance metrics and knows the ins and outs of restoration estimating, we want to hear from you! As a Remote Mitigation Estimator, you will review scope notes, moisture logs, and photos to draft accurate, timely insurance mitigation estimates (Water, Fire, Smoke, Mold, EMS, etc.). You will act as the critical bridge between our field teams, insurance adjusters, and Third-Party Administrators (TPAs) to ensure strict program compliance and swift approvals.

Requirements

  • 3 to 5 years of dedicated experience writing insurance mitigation estimates within the property restoration industry.
  • Expert-level proficiency in BOTH Xactimate and Symbility platforms.
  • Extensive, hands-on experience working with TPAs (specifically Alacrity, Sedgwick, Lionsbridge, Westhill, etc.) and a deep understanding of their compliance metrics.
  • Ability to work consistently on EST hours (8:00 AM – 5:00 PM) and the flexibility to work weekends to keep estimates compliant.
  • Must be able to provide 3 to 5 previously approved, redacted mitigation estimates during the interview process to qualify.
  • A reliable high-speed internet connection and a dedicated, distraction-free home office setup.

Nice To Haves

  • Active IICRC Certifications (WRT, ASD, AMRT, FSRT).
  • Experience with job management software like Restoration Manager, Dash, or Encircle.

Responsibilities

  • Write comprehensive, accurate mitigation estimates for Water, Fire, Smoke, Mold, and Emergency Mitigation Services (EMS) using both Xactimate and Symbility.
  • Navigate, upload, and manage strict compliance metrics within major TPA programs (Alacrity, Sedgwick, Lionsbridge, Westhill, etc.).
  • Review field documentation, sketches, photos, and psychrometric logs to ensure the scope of work aligns with IICRC standards and carrier guidelines.
  • Monitor assignment queues daily—including weekends as necessary—to ensure all TPA Service Level Agreements (SLAs) are strictly met.
  • Communicate professionally with insurance adjusters and TPA auditors to justify estimates, resolve discrepancies, and secure timely approvals.

Benefits

  • Home office stipend
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Comprehensive medical, dental, and vision benefits available immediately following a successful 90-day probationary period.
  • Company-provided hardware and necessary software licenses (Xactimate/Symbility).
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