Restoration Customer Service Coordinator

Paul Davis Restoration•Waukesha, WI

3d•Onsite

About The Position

Responsive recruiter Benefits: 401(k) 401(k) matching Company parties Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance The first conversation can change everything. When someone's home or business has been damaged by water, fire, storms, or other disasters, they're often having one of the most stressful days of their life. As an Customer Service Coordinator , you'll be one of the first people they speak with. You'll gather critical information, calm anxious customers, coordinate with our operations teams, and ensure every job starts accurately and quickly. Your attention to detail and sense of urgency directly impact our ability to help families and businesses recover. If you're highly organized, enjoy multitasking, and thrive in a fast-moving environment where every day is different, we'd love to meet you. Why Paul Davis? Paul Davis is the largest Paul Davis franchise in the country , serving communities throughout Eastern Wisconsin and Northern Illinois. We're committed to excellence, teamwork, and providing an exceptional experience for every customer we serve. We believe the best people deserve the best workplace. Compensation: $24.00 - $27.00 per hour Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do. Our Vision: To Provide Extraordinary Care While Serving People In Their Time Of Need. Our Values: Deliver What You Promise Respect The Individual Have Pride In What You Do Practice Continuous Improvement Our Mission: To provide opportunities for great people to deliver Best in Class results

Requirements

Loves staying organized
Enjoys helping people during difficult situations
Learns new technology quickly
Can juggle multiple priorities without losing attention to detail
Communicates professionally with customers and teammates
Takes ownership and follows through
2+ years in customer service, administration, dispatch, intake, call center, or office support
Experience with customer phone calls and data entry
Comfortable working across multiple computer systems at the same time

Nice To Haves

Restoration, construction, insurance, or service industry experience is a plus—but not required

Responsibilities

Receive and process new restoration job assignments
Gather customer, insurance, and property information accurately
Create new jobs in multiple software systems
Route emergency losses to the appropriate branch and team
Answer incoming calls and emails with professionalism and empathy
Communicate with customers, insurance carriers, property managers, and internal teams
Maintain accurate documentation and update job information as projects evolve
Help ensure every restoration project starts smoothly and efficiently