Restaurant Team Member -FT/PT

ROLLING HILLS CASINO•Corning, CA

10d•Onsite

About The Position

Restaurant Team Members may be placed at various Food & Beverage outlets. They ensure that each guest is properly greeted. The Restaurant Team Member operates and manages the POS system including all monetary/credit transactions and assists in preparing food or beverage orders. Ensure that the initial contact with our guests is prompt, friendly, and courteous.

Requirements

Minimum 21 years of age
Completion of orientation and safety trainings.
Additional safety trainings as assigned
Non-slip shoes
High School Diploma or General Education Degree (GED) is preferred and/or one to three months related experience and/or training.
Previous experience with Point of Sale (POS) system preferred.
Candidate must have previous customer service and cash handling experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Gaming license issued by the Paskenta Gaming Commission.
RBS certification as trained at Rolling Hills Casino.
Obtain Food handler’s card as provided by Rolling Hills Casino.
Must obtain Title 31 certification as trained by Rolling Hills Casino.
Valid state issued Driver’s license.

Responsibilities

Ensures the service standards are upheld during all stages of their assigned responsibilities.
Maintains knowledge of menu items.
Takes guest orders and processes payments
Follow standard recipes and builds in compliance with SERV Safe standards.
Understands the Player Card Tier structure and how to process and or redeem value points
Assemble food and beverage items as stated or directed through the menus and the Room Manager.
Attends efficiently and accurately to guest needs to provide an outstanding service experience
Helps bus tables and stock supply items as needed.
Tracks and records coupons.
Follows proper procedures for redeeming comps, coupons, and gift certificates.
Relays any complaints, guest issues, or positive comments to Room Manager or Room Supervisor.
Maintains assigned workstation and section.
Operates POS system, balances and reconciles cash and credit card transactions, and follows proper procedures for closing and balancing tills.
Totals receipts, at end of shift to verify sales and balance cash register.
Other duties assigned.