Restaurant Team Member (Cashier/Cook)

LV Petroleum•Columbia, SC

1d•Onsite

About The Position

This role involves a variety of tasks to ensure smooth and efficient restaurant operations, focusing on customer service, food preparation, cleanliness, and teamwork. The team member will be responsible for greeting customers, taking orders, preparing food and beverages according to Dunkin's standards, maintaining a clean environment, handling cash transactions, and complying with health and safety regulations. Collaboration with team members and management is key to providing excellent customer satisfaction.

Requirements

A positive attitude, enthusiasm, and a willingness to learn.

Responsibilities

Greet customers with a friendly and positive attitude.
Take customer orders accurately and efficiently, both in-store and at the drive-thru.
Address customer inquiries, concerns, and complaints with a helpful and professional approach.
Serve food and beverages in a timely manner, ensuring they meet Dunkin' Donuts quality standards.
Prepare food items (such as donuts, sandwiches, and baked goods) and beverages (like coffee, iced drinks, and smoothies) according to Dunkin's recipes and standards.
Operate kitchen equipment (such as fryers, ovens, and coffee machines) safely and efficiently.
Ensure all food and drinks are presented attractively and are served to customers at the correct temperature.
Clean and sanitize workstations, food prep areas, and customer dining areas.
Ensure that the kitchen and dining areas meet health and safety standards.
Take out the trash and maintain cleanliness throughout the restaurant.
Regularly restock supplies, including cups, lids, condiments, and napkins.
Operate the cash register, handling payments, and providing change accurately.
Process credit card and mobile app transactions quickly and securely.
Ensure the register is balanced and handle cash according to company policies.
Work closely with other team members to ensure smooth and efficient restaurant operations.
Communicate clearly with coworkers and management to ensure accurate order fulfillment and customer satisfaction.
Assist in training new team members and share best practices for food preparation, customer service, and safety.
Follow health and safety standards, including proper food handling and sanitation practices.
Maintain personal hygiene and adhere to Dunkin' Donuts' uniform standards.
Report any safety hazards or maintenance issues to the manager immediately.
Assist with opening and closing tasks, including preparing the store for the day and securing the store at night.
Perform any other duties assigned by the Shift Lead, Assistant Manager, or Restaurant Manager.