RESTAURANT SYSTEMS & OPERATIONS MANAGER

BODEGA TAQUERIA Y TEQUILA•Miami, FL

1d•Onsite

About The Position

Bodega Taqueria y Tequila is a tech-forward, rapidly growing restaurant and nightlife group known for delivering exceptional food, innovative cocktails, and unforgettable guest experiences. With a bold brand, dynamic concepts, and an uncompromising commitment to excellence, we are poised for significant expansion. We are seeking a dedicated Restaurant Systems & Operations Manager to oversee all restaurant software and operational systems, ensuring data integrity, reporting accuracy, and optimized operational workflows. The Restaurant Systems & Operations Manager is responsible for managing all technology platforms, restaurant software, and operational systems to support business efficiencies. This role ensures information is well-organized, data integrity is maintained, and reporting features provide actionable insights. The Manager will work cross-functionally with internal teams to optimize system usage, enhance reporting tools, and drive operational improvements. This role requires a highly analytical and detail-oriented individual with a strong background in operations technology and system management.

Requirements

5+ years of experience in restaurant operations, hospitality technology, or data management roles.
Strong knowledge of restaurant systems, including POS platforms, inventory management, scheduling tools, and data analytics.
Demonstrated ability to manage multiple systems and maintain high levels of data integrity.
Experience developing reports, analyzing data trends, and providing strategic insights.
Excellent problem-solving, communication, and project management skills.
Ability to work cross-functionally and collaborate with corporate and field leadership.
Proficiency in data visualization tools, Excel, and reporting software such as Toast POS, Restaurant365, or Craftable.
Bachelor’s degree in Business Administration, Hospitality Management, Information Systems, or a related field preferred or at least 6+ years of experience in managing restaurant systems or multi-unit capacities.

Responsibilities

Oversee all restaurant operational software, including POS systems, inventory management tools, scheduling platforms, and reporting dashboards.
Ensure data integrity across all platforms, maintaining consistency, accuracy, and well-managed reporting structures.
Monitor system performance and proactively identify inefficiencies, providing recommendations for enhancements.
Develop and maintain SOPs for all operational systems, ensuring all locations adhere to company standards.
Collaborate with IT and vendor partners to implement system updates, integrations, and troubleshooting.
Develop, analyze, and maintain operational reports, dashboards, and performance metrics for all locations.
Create automated reporting tools to improve data accessibility and streamline decision-making.
Provide insights based on data trends, identifying opportunities for efficiency improvements and cost reductions.
Ensure all reporting aligns with company goals, key performance indicators (KPIs), and financial objectives.
Work closely with corporate and field teams to streamline operations through improved system utilization.
Identify opportunities to enhance workflow efficiencies through technology and automation.
Assist in the rollout of new tools, training materials, and best practices to ensure company-wide adoption.
Act as a liaison between departments, ensuring smooth implementation and management of operational tools.
Ensure all operational systems comply with internal policies, industry standards, and regulatory requirements.
Maintain proper user access controls, managing permissions and security settings across platforms.
Conduct periodic audits of system usage and data accuracy to mitigate risks and maintain compliance.
Work closely with the finance and legal teams to ensure adherence to company and regulatory standards.
Provide training and guidance to managers and operational teams on system functionalities and reporting tools.
Develop training materials and resources to improve system adoption and usage.
Act as the primary point of contact for troubleshooting and resolving operational system issues.
Conduct ongoing education sessions for leadership teams to ensure optimal system utilization.