Restaurant Supervisor | Full-Time | University of Utah (Ken Garff University Club)

Oak View Group•Salt Lake, UT

2d•Onsite

About The Position

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. The Restaurant Supervisor is responsible for supervising the Restaurant team and ensuring the team meets and exceeds guests’ expectations within their level of responsibility.

Requirements

High school diploma or GED.
2-3+ year supervisory experience in a restaurant environment.
Must acquire and maintain a valid Health Food Handlers Card, Alcohol Awareness Certification, Suspicious Activity training, and other required compliance trainings.
Ability to handle cash accurately and responsibly.
Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation, and product inventory.
Ability to communicate with team members, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
Ability to work well in a team-oriented, fast-paced, event-driven environment.
Must maintain excellent attendance and be available to work nights, weekends, and holidays based on event needs.
Must be able to lift and move heavy objects.

Nice To Haves

Experience working in a fast-paced, high-volume food court, buffet, and/or club in a supervisory capacity is preferred.

Responsibilities

Supervises shift coverage and coordinates breaks for team members.
Ensures team members maintain knowledge of the menu and any specials being offered.
Provides updates of any changes to the menu.
Supervises the team in maintaining a clean and presentable work area.
Ensures the venues are stocked and prepared for service at all times.
Complies and ensures compliance with liquor laws regarding alcohol service where applicable.
Complies with all departmental food and franchise contractual agreements.
Conducts end-of-shift reports for cashiers on shift.
Coordinates in troubleshooting technical problems with Point of Sale (POS) systems, facilities, equipment, etc., and contacts for appropriate support as necessary.
Provides ongoing supervision and mentoring to team members.
Monitors product quality and ensures a high level of guest service.
Coordinates the ongoing coaching and mentoring of the team as directed by department management.
Communicates in a positive, respectful manner to both internal and external guests.