Restaurant Supervisor - Hook it Up

Heritage Hotels & Resorts • Santa Fe, NM

4d • Onsite

About The Position

About Hook It Up Fish & Chips Hook It Up Fish & Chips brings a fresh take on a classic favorite to the heart of Santa Fe. Located just steps from the historic Santa Fe Plaza, Hook It Up serves up crispy fried fish, succulent shrimp, golden chicken and perfectly paired chips in a casual, energetic setting. Our team works together to create a welcoming experience where quality, consistency and good hospitality come first. If you enjoy a fast-paced environment, being part of a hardworking team and helping create something exciting, we’d love to have you join us.

Requirements

• Previous restaurant, hospitality or customer service experience
• Previous lead or supervisory experience preferred
• Strong guest service and communication skills
• Ability to lead by example and work alongside the team during service
• Comfortable working in a fast-paced, high-volume environment
• Strong organization, reliability and attention to detail
• Ability to remain professional and solution-focused when handling guest or team concerns
• Ability to work a flexible schedule including evenings, weekends and holidays as needed
• Must meet all applicable New Mexico food safety and alcohol service requirements based on assigned responsibilities

Responsibilities

• Lead and support front-of-house operations throughout assigned shifts
• Work alongside the service team while providing direction, coaching and support as needed
• Help coordinate daily opening, service and closing responsibilities
• Monitor the guest experience and step in to resolve questions, concerns or service issues
• Maintain a strong floor presence and help keep service organized during busy periods
• Support proper cash handling, point-of-sale procedures and end-of-shift responsibilities
• Ensure dining, service and guest areas remain clean, stocked and ready throughout the shift
• Communicate with kitchen team members to support accurate orders, service timing and a smooth flow between front and back of house
• Help ensure team members follow established service standards, food safety procedures and workplace expectations
• Assist with training and onboarding new team members
• Support inventory, stocking and daily operational needs as assigned
• Perform additional duties and responsibilities as assigned by your direct supervisor or Owner

Benefits

• Tipped position

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed