Restaurant Supervisor

The Greystone Inn • Lake Toxaway, NC

13d • Onsite

About The Position

The Greystone is a personal hotel located on the shores of Lake Toxaway, nestled in the North Carolina mountains. We pride ourselves on providing guests with nostalgic pleasures, gracious hospitality, and quiet beauty. Our unique selling proposition is our ability to personalize guest experiences, and we recognize our team as our most valuable resource. Our continued success relies on quality people who enjoy the art of hospitality. We seek dynamic individuals who are excited to join our team and willing to assist wherever needed. If you are positive, adaptable, and genuinely care about others, we invite you to join us. This position is located with Lake Toxaway at our front door and the North Carolina mountains at our back door. It serves as a gathering place and restaurant for our guests. Under the direction of the Restaurant General Manager, the Restaurant Supervisor will assist front-of-house staff in preparing for service, ensure the restaurant is clean, and verify that the kitchen has sufficient inventory for high-quality orders. During service, the supervisor will monitor operations to ensure a positive customer experience, address customer inquiries, assist with expediting orders, and fill in as needed.

Requirements

• Good organization skills
• Ability to adapt to a changing environment and handle multiple priorities
• Ability to stand throughout shift
• Ability to occasionally lift up to 25 lbs.
• Ability to navigate steps/stairs on a regular basis

Responsibilities

• Assisting front of house staff in preparing for service
• Making sure the restaurant is clean
• Ensuring the kitchen has enough inventory to maintain high-quality orders
• Monitoring operations to ensure customers have a positive experience
• Answering customer questions
• Helping expedite orders
• Filling in wherever is needed
• Ensuring incoming staff complies with company policy
• Training staff to follow restaurant procedures
• Maintaining safety and food quality standards
• Keeping customers happy and handling complaints
• Keeping track of employees’ hours
• Ensuring all end of day cash outs are correctly completed
• Interacting with guests to get feedback on product quality and service levels

Benefits

• Opportunities to learn and grow
• A fun-loving and welcoming environment
• Appreciation for hard work
• Health benefits are available to full time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed