Restaurant Supervisor

JB Duke Hotel • Durham, NC

8d • $25 - $25 • Onsite

About The Position

Join Our Team At the JB Duke Hotel, exceptional hospitality starts with exceptional people. We are looking for a Restaurant Supervisor who enjoys being present on the floor, supporting a team, connecting with guests, and helping create memorable dining experiences. This is an excellent opportunity for someone who thrives in a fast-paced hospitality environment and understands that great service comes from strong leadership, attention to detail, and a genuine commitment to both guests and fellow team members. As Restaurant Supervisor, you will help lead the daily operation of our restaurant, Bull Durham Bar, and in-room dining services while supporting a positive, professional, and service-focused environment.

Requirements

• At least one year of restaurant or food and beverage experience; experience in an upscale, fine-dining, or hotel environment is preferred.
• Previous supervisory, lead, or demonstrated leadership experience strongly preferred.
• High school diploma or equivalent preferred; a combination of relevant education and hospitality experience will be considered.
• Working knowledge of wine, spirits, and alcoholic beverage service preferred.
• Strong communication and interpersonal skills.
• Ability to coach, motivate, train, and support team members while maintaining appropriate accountability.
• A hands-on leadership style and willingness to step in wherever needed.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• A genuine commitment to exceptional guest service and hospitality.
• Flexibility to work a varied schedule, including early mornings, evenings, weekends, and holidays based on business needs.

Nice To Haves

• experience in an upscale, fine-dining, or hotel environment is preferred.
• Previous supervisory, lead, or demonstrated leadership experience strongly preferred.
• Working knowledge of wine, spirits, and alcoholic beverage service preferred.

Responsibilities

• Provide hands-on leadership and visible floor supervision throughout restaurant, bar, and in-room dining operations.
• Ensure guests receive warm, attentive, and efficient service while quickly addressing questions or service concerns.
• Support the Restaurant Manager and Food & Beverage leadership team with daily operational needs.
• Coach, train, and develop team members to consistently meet our service and performance standards.
• Help create an engaged and accountable team environment through clear communication, feedback, and recognition.
• Assist with scheduling and staffing to support business levels and operational needs.
• Ensure team members are knowledgeable about menu offerings, service standards, hotel procedures, and guest expectations.
• Support efforts to maximize revenue by identifying opportunities to enhance the guest experience and increase food and beverage sales.
• Assist with maintaining departmental procedures, service standards, and training materials.
• Promote a safe, clean, organized, and professional work environment.
• Support hotel sustainability, recycling, and workplace safety initiatives.
• Serve as a role model by consistently demonstrating professionalism, reliability, teamwork, and genuine hospitality.

Benefits

• Medical, dental, and vision insurance
• Employer-paid disability and life insurance
• Paid Time Off and paid holidays
• 401(k) retirement plan with employer match
• Complimentary employee meals
• Complimentary parking
• Employee Assistance Program
• Hotel and dining discounts
• Opportunities for professional development and career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED