Restaurant Supervisor - Employee Pub

Nemacolin • Wharton Township, PA

23h • Onsite

About The Position

The Pub at Wisteria is where Team Nemacolin associates and their families come together to share meals, celebrate milestones, connect with friends, and enjoy a sense of community beyond the workday. As Restaurant Supervisor, you help bring that experience to life through visible leadership, hospitality, and operational support. Working alongside the Restaurant Manager, Culinary Team, and Wisteria leadership, you will guide daily service, coach associates, support team development, and help ensure every shift is organized, welcoming, and engaging. This role offers an opportunity to strengthen leadership skills, deepen food and beverage expertise, and play an important role in shaping one of Nemacolin's most unique associate-focused environments.

Requirements

• Genuine enthusiasm for hospitality and creating experiences that bring people together.
• Positive leadership presence that encourages teamwork, accountability, and professional growth.
• Strong communication and interpersonal skills with the ability to build productive relationships across front-of-house and back-of-house teams.
• Sound judgment and composure when priorities shift or operational challenges arise.
• Strong organizational skills and attention to detail when balancing guest needs, associate support, and operational expectations.
• A coaching mindset with a willingness to guide, mentor, and support fellow associates.
• Professionalism, discretion, and integrity when handling confidential or sensitive information.
• Flexibility, adaptability, and a hands-on approach to leadership and service.
• Minimum one to two years of supervisory experience in a food and beverage restaurant or outlet.
• Basic bartending knowledge or experience sufficient to support beverage operations and responsible alcohol service.
• Superior guest service experience required; experience in a Forbes Four-Star or Forbes Five-Star environment preferred.
• Strong knowledge of hospitality and service standards.
• Current ServSafe Food Safety Manager Certification and RAMP Owner/Manager and Server/Seller Certification, or ability to obtain within 60 days of hire.
• Strong communication skills and ability to build positive front-of-house and back-of-house relationships.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Ability to perform basic mathematical functions.
• Fluency in English.
• Ability to work varying shifts, including evenings, late nights, weekends, holidays, and special events.
• Ability to lift, push, pull, and carry 5 to 30 pounds.
• Ability to stand continuously for extended periods and perform the physical requirements associated with restaurant operations, including bending, kneeling, climbing, and equipment operation.

Nice To Haves

• Experience in a Forbes Four-Star or Forbes Five-Star environment.

Responsibilities

• Support daily operations, engage with associates and guests, and help create an environment where people feel connected and valued.
• Lead shifts, provide real-time coaching, support associates on the floor, and reinforce Nemacolin hospitality expectations.
• Ensure a well-prepared and service-ready operation through effective communication, organization, supply management, and attention to daily operational details.
• Train new associates, support onboarding efforts, provide constructive feedback, and help associates build confidence in their roles.
• Respond professionally to guest questions, concerns, and service opportunities while maintaining a visible presence throughout the operation.
• Foster effective collaboration between front-of-house and back-of-house teams through communication, teamwork, and support of daily restaurant priorities.
• Reinforce food safety practices, liquor law compliance, sanitation standards, and departmental procedures to ensure a safe and compliant dining environment.
• Support special events, team activities, and initiatives that strengthen the culture and community of The Pub.
• Assist leadership with inventory management, ordering needs, shift execution, and departmental communication to ensure operational continuity.

Benefits

• Competitive compensation
• Attractive 401(k) program
• Medical, dental, and vision coverage available
• Paid time off
• Educational and career advancement support
• Savings across resort dining, retail, spa, and activities
• Discounted associate meals, dry cleaning, and uniform services
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
• Paid training and continuous learning opportunities
• Leadership development and accelerated leadership pathways
• Mentorship, coaching, and cross-functional experience
• Monthly recognition opportunities for associates, leaders, and teams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed