RESTAURANT SUPERVISOR- HOME PLATE

Tamaya Enterprises Inc. d • Santa Ana Pueblo, NM

11d • Onsite

About The Position

The Restaurant Supervisor is responsible for the oversight of the front of house operations in the restaurants. This role involves actively supporting company core values, being approachable and engaging, treating individuals with dignity and respect, demonstrating excellent listening skills, and motivating the team. The supervisor acts as a trainer for new front of house team members, professionally communicates expectations, addresses guest and team member concerns, resolves conflicts, and communicates variances to the Food and Beverage Manager. They maintain a neat, clean, organized, safe, and comfortable work environment, directly supervise team members, ensure accurate time and attendance reporting, and prepare necessary documentation and financial reports. Additionally, they provide prompt, courteous, and friendly service to build guest relationships and perform other duties as assigned.

Requirements

• High school diploma or GED required.
• Minimum of 2 years of job-related experience.
• Obtain a New Mexico Liquor Service permit & Food handlers card within 90 days of hire.
• Excellent guest service skills a must.
• Good interpersonal, verbal, and communication skills.
• Professional appearance.
• Must be able to work a flexible schedule, including weekends and holidays.
• A smartphone capable of running company applications and communication systems is required.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key gaming license.
• Maintains a strict level of confidentiality regarding company information.
• Must be able to work independently and exercise good judgment in handling a variety of situations.
• Must have excellent problem-solving abilities.
• Must be a detail oriented, organized individual with the ability to multi-task.
• Must be able to work in a fast-paced environment.
• Must be able to deal with stressful situations in a professional manner.
• Display strong verbal and written communication skills.
• Proven ability to handle conflict situations.
• Must be a Team Player.

Nice To Haves

• Preference is given to qualified Santa Ana Tribal members.
• Bi-lingual and multi-cultural experience preferred.

Responsibilities

• Functions as the trainer of all new front of house team members, ensuring that the training is consistent, and all team members are properly trained.
• Effectively and professionally communicates expectations to team members, providing them with guidance or corrective action.
• Addresses guests and team members concerns and resolves conflicts.
• Communicates variances from established standards to the Food and Beverage Manager.
• Maintains a neat, clean, organized, safe and comfortable work environment for team members and guests.
• Directly supervises team members to ensure the fulfillment of job responsibilities as outlined.
• Ensures that time and attendance are reported correctly. Prepares any verbal or formal written documentation. Completes all financial reports as necessary.
• Provides prompt, courteous, and friendly service to build personal first name relationships with as many guests in the casino as possible.
• Performs other duties as assigned.

Benefits

• If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED