Restaurant Supervisor

The Chatham Inn • Chatham, MA

16h • Onsite

About The Position

The Restaurant Supervisor at Cuvée Bistro plays a critical role in delivering a refined, approachable coastal dining experience aligned with Relais & Châteaux and Forbes service standards. This is a hands-on, floor-based leadership position responsible for ensuring seamless daily operations, exceptional guest experiences, and strong team execution. This role requires an individual who leads by example, maintains a strong presence on the floor, and supports both front- and back-of-house teams in delivering consistent, high-level hospitality.

Requirements

• 2–4 years of experience in a restaurant leadership or supervisory role
• Experience in upscale, boutique hotel or fine dining environments preferred
• Strong knowledge of food, wine, and beverage service
• Excellent communication and leadership skills
• Ability to remain calm and solution-oriented in a fast-paced environment
• Flexible schedule, including weekends and holidays

Responsibilities

• Lead daily service with a constant presence on the floor
• Ensure all guests are greeted, engaged, and recognized in a timely and professional manner
• Monitor pacing, table maintenance, and overall service flow
• Resolve guest concerns promptly and professionally
• Supervise, coach, and support servers, bartenders, hosts, and support staff
• Reinforce service standards, appearance, and professionalism
• Assist with onboarding and ongoing training of team members
• Hold team members accountable for attendance, punctuality, and performance
• Oversee opening and closing procedures
• Ensure proper staffing levels and coverage throughout service
• Coordinate with the kitchen to maintain communication and execution standards
• Support POS (Toast) operations, including troubleshooting and accuracy
• Support initiatives to drive revenue, including wine and beverage sales
• Monitor check averages and encourage upselling through proper service techniques
• Maintain awareness of labor productivity and efficiency
• Ensure adherence to Noble House, Forbes, and Relais & Châteaux service standards
• Maintain cleanliness, organization, and safety across all areas
• Support compliance with Massachusetts labor laws and company policies

Benefits

• State Health Insurance
• Company Dental and Vision
• 401K - Contribution and Matching
• On Demand Pay - your pay before payday
• Team Member/Family/Friend home and restaurant discounts within Noble House Hotels & Resorts (nationwide)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed