Restaurant Supervisor

Blue Sky Hospitality Solutions • Baton Rouge, LA

3d • Onsite

About The Position

The Restaurant Supervisor is responsible for approaching all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner. This role requires maintaining regular attendance and high standards of personal appearance and grooming. The supervisor must comply with all safety and operational regulations, be familiar with the hotel's departmental functions, and assist the Food and Beverage Manager in various operational and administrative tasks. Key duties include monitoring costs, maintaining service standards, handling guest complaints and emergencies, and ensuring employee attentiveness and courtesy. The role also involves assisting with staff scheduling, inventories, promotional ideas, department meetings, sales efforts, and performance appraisals, as well as collaborating on food quality and presentation. Attendance at various meetings is also required.

Requirements

• At least 1 year of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Nice To Haves

• College course work in related field helpful.
• Previous supervisory responsibility preferred.

Responsibilities

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner.
• Maintain regular attendance in compliance with Hospitality standards.
• Maintain high standards of personal appearance and grooming.
• Comply at all times with Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Be familiar with the organization of Hospitality Hotels and know the function of each department.
• Assist Food and Beverage Manager in maintaining food and beverage costs.
• Maintain close communication links with all employees, seeking input regarding food and beverage issues and acting as a motivating influence.
• Monitor and follow up on all servers' cash overages and shortages.
• Maintain service standards throughout the department by using such quality control instruments as Standard of the Week and coaching sessions.
• Immediately follow up on accidents, problems or guest complaints in the Food and Beverage Department.
• Be familiar with and able to react to emergency situations by knowing locations of fire and extinguishers and exits.
• Maintain proper consistent disciplinary actions for all Food and Beverage employees.
• Ensure employees are at all times, attentive, friendly, helpful and courteous to guests, employees and other managers.
• Assist the Food and Beverage Manager in wage progress and productivity reports for Food and Beverage Department.
• Assist in preparation of staff schedules according to business forecast, maintaining adherence to wage control, productivity standards and guest service scores.
• Assist in monthly food and beverage inventories and reconciliations.
• Ensure all side work duties are completed by servers.
• Assist Food and Beverage Manager in developing promotional ideas.
• Assist Food and Beverage Manager in planning and organizing monthly department meetings.
• Initiate and promote sales efforts for all service personnel.
• Assist the Food and Beverage Manager in preparing for and conducting employee performance appraisals.
• Assist the Food and Beverage Manager and Food Production Manager in maintaining and improving the quality and presentation of all food products.
• Attend weekly Food and Beverage meeting, daily pre-meal meetings, and other meetings as required by management.
• Perform any other duties as requested by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED