Restaurant Supervisor

Bartell Hotels, a CALP•San Diego, CA

9d•Onsite

About The Position

Bartell Hotels is San Diego's largest independent hotel owner-operator with a sharp focus on employees, customers and community. This diverse collection of properties reflects Southern California's natural beauty, love for active lifestyles and exceptional hospitality. Our hotels combine classic and modern design, farm-to-table restaurants and energized bars, three beautiful marinas and the iconic Humphreys Concerts by the Bay entertainment venue. At Bartell Hotels you will find a team of incredibly friendly people who are committed to exceeding guest expectations every day. The Bartell Hotels culture emphasizes respect, pride, teamwork and development. When you work at Bartell Hotels, you are encouraged to think entrepreneurially, and you are empowered to perform and show leadership in ways that can help advance your career. We often look within to promote deserving colleagues at all levels. Bartell Hotels embraces colleague diversity, inclusion and equity, and is firmly committed to respecting and appreciating each colleague. Bartell Hotels is an equal opportunity employer.

Requirements

Deliver an excellent first and last impression to all guests.
Provide accurate information over the phone and in person in a friendly and efficient manner.

Responsibilities

Accountable for quality service for the guests in the restaurant.
Make sure servers are following standards of service at all times.
Ensure that staff takes breaks when needed, covering their area if needed.
Performs table touches to ensure quality service and immediately corrects any problems.
Maintain thorough knowledge of restaurant and bar menus.
Schedule and arranges parties or special services/amenities for patrons.
Assigns work tasks & coordinates activities of restaurant and lounge personnel to ensure prompt and courteous service to patrons.
Inspects lounge and dining room for neatness and cleanliness, and requisitions table linens and other supplies.
Interviews and oversees training of new hires.
May assist with creating weekly staff schedule.
Designs and implements programs/promotions that maximize revenue and profit.
Rewards employees who utilize their empowerment to meet or exceed customer expectations.
Acquires a working knowledge of hotel, in-house facilities, and local information to respond to customer questions in these areas as required.
Other duties may be assigned as needed.