Restaurant Supervisor

The Madrona•Healdsburg, CA

1d•Onsite

About The Position

Are you passionate about hospitality and do you thrive in fast-paced, high-energy environments? If so, we have an exciting opportunity for you to join our team as Front of House Supervisor! This is a great position for anyone with management goals or looking to advance in the hospitality industry. Don't miss out on this incredible opportunity to be part of a forward-thinking, high-performance management team that values your talent and dedication. This is a full-time position that requires prior experience and a flexible schedule with weekend, night and holiday availability. As we are a wine country destination, event operations support can be expected. A LITTLE ABOUT US Situated just one mile from Healdsburg town square, nestled within the acres of lush, layered grounds, The Madrona, features 22 charming guest rooms, suites and a lively Michelin star restaurant set across six main buildings. From breakfast, lunch, and dinner to exceptionally curated private events, pop-up dinners, and local gatherings utilizing all nine acres of our beautiful property. Our Chef's garden, fruit and olive orchards, and vineyard provide a truly unique farm to table experience for our guests and staff alike. As part of the leadership team of The Madrona you are an extension of Mosaic Hotels and Restaurants' unique edge to deliver uncommon hospitality.

Requirements

Ability to be well organized, clear thinking, analyze and resolve problems while exercising good judgment.
Able to work closely and communicate with outside vendors and BOH, at a constant high pace doing a variety of "time restraint" tasks.
Perform job functions with efficiency and attention to detail.
Work cohesively with co-workers as part of a team.
Provide legible communication.
Compute basic mathematical calculations.
Perform job functions with minimal supervision.
Knowledge of O.S. system.
Knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the Restaurant.
Knowledge of particular characteristics and description of every wine/ champagne by the glass and major wines on the wine list.
Knowledge of all menu items, prices, preparation method/time, ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
Maintain complete knowledge of, and strictly abide by, state liquor regulations (particularly those prohibiting service to minors and intoxicated persons, and drunk driving).
Knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Maintain complete knowledge of, and comply with, all company and departmental service standards and policies.
Prior experience required.
Flexible schedule with weekend, night and holiday availability.

Nice To Haves

Event operations support can be expected as we are a wine country destination.

Responsibilities

Courteously greet, escort, and thank upon departure to all guests.
Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guests' tables according to restaurant service standards and legal specifications, courteously and efficiently.
Collect and process payments in compliance with proper cash handling procedures.
Monitor and maintain security of cash till.
Ensure security and confidentiality of guest information.
Provide guests with excellent experience to ensure satisfaction.
Assist in the maintenance of the restaurant area and equipment.
Support management with maintaining a positive, cohesive team.