Wingstop Restaurant Supervisor II Dripping Springs
About The Position
The Restaurant Supervisor II supports the General Manager with day-to-day restaurant operations and directs operations when the General Manager is not present. The role focuses on building a guest-first culture and delivering a strong guest experience through superior service, a clean restaurant, and high-quality food. The supervisor enforces company and government policies, communicates policy changes to team members, and helps the restaurant meet operational and team goals. Supervisors are hired for a specific market, but their restaurant location may change based on business needs. Duties may change as business or company needs evolve.
Requirements
- Ability to support restaurant operations and direct a shift when the General Manager is absent.
- Ability to work varying shifts from week to week.
- Ability to follow and enforce company and government policies and communicate policy changes.
- Ability to maintain professional conduct and a guest-first service culture.
- Ability to train and direct team members, including leading pre-shift huddles.
- Ability to lift up to 50-pound boxes.
- Work schedule is limited to 40 hours per week unless the Area Coach approves otherwise.
Responsibilities
- Support the General Manager with restaurant tasks and direct operations when the General Manager is absent.
- Work toward team and company goals and assist in any position when needed.
- Maintain excellent customer service and operational performance against the Ops Scorecard targets: Dissatisfaction 5%, Accuracy 4%, WingYOU 95%, and QSC 5 Star.
- Address SMG customer cases within 24 hours and follow up on outstanding cases.
- Promote and maintain a guest-first culture.
- Work varying shifts from week to week and monitor hours; do not work overtime without Area Coach approval.
- Ensure team members follow company standards, including handbook, conduct, and uniform requirements, while supporting engagement and retention.
- Ensure company procedures are followed and operational excellence is maintained.
- Train team members fully in their positions, including new team members.
- Maintain 5-Star QSC status, promptly correct corporate QSC issues, and complete the CAP on time.
- Conduct one weekly QSC self-evaluation, review results with management, and correct identified issues.
- Maintain office supplies at par levels monthly and assist with monthly inventory counts.
- Follow and enforce cash management and cash handling policies; monitor paid outs, voids, and refunds during the shift.
- Control restaurant food costs; manage product ordering two to three times per week, avoid running out of product, submit QA tickets, and accurately complete inventory counts.
- Monitor appropriate use of employee meals each shift.
- Help keep the restaurant fully staffed and reduce turnover, including assisting with interviews.
- Delegate duties to team members through pre-shift huddles.
- Complete Zenput tasks and forms fully and on time.
- Maintain a safe, clean restaurant for customers and employees, including food safety and personal safety; complete Time and Temperature logs as needed and verify product dates.
- Remain professional when on company property and when communicating with guests, team members, leadership, and office personnel.
- Solve problems and expedite when working without another supervisor; ensure a Supervisor or General Manager is always in the Pilot position.
- Lift boxes weighing up to 50 pounds.
- Work no more than 40 hours per week unless approved by the Area Coach.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
