Wingstop Restaurant Supervisor II

San Antonio Wings LLC•Austin, TX

3h•Onsite

About The Position

The role of the Restaurant Supervisor II is to support the General Manager in all day-to-day operations of the restaurant and to direct operations when the General Manager is not present in the store. The Restaurant Supervisor II must maximize the culture of the restaurant and the overall guest experience while running their shift. The Restaurant Supervisor II will be required to enforce all company and government policies and communicate any policy changes to their employees on their shift. The general purpose of this role is to satisfy each and every guest that comes to our restaurant by delivering superior service in a clean restaurant with the highest quality food possible.

Requirements

Must be able to lift up to 50-pound boxes.
Works a maximum of 40 hours per week, unless approved by Area Coach.

Responsibilities

Working towards accomplishing team and company goals, including being willing to assist in all positions when needed.
Assisting the General Manager of the restaurant with tasks as needed, including when the General Manager is not working or on vacation.
Ensuring excellent customer service and operational goals are consistently above standard via the “Ops Scorecard” (SMG, QSC, and WingYou).
Maintaining Ops Scorecard goals: Dissatisfaction – 5%, Accuracy – 4%, WingYOU – 95%, QSC - 5 Star.
Ensuring all SMG customer cases are addressed within 24 hours, including following up on any outstanding cases.
Maintaining a “guest-first” culture in the restaurant.
Working varying shifts from week to week.
Being aware of hours worked. Not using overtime unless approved by Area Coach.
Ensuring all Team Members are compliant with company standards while driving positive team member engagement and retention (Including handbook, code of conduct, uniform standards, etc.).
Achieving and maintaining operational excellence while ensuring all company procedures are being followed.
Ensuring all Team Members are trained fully in their positions, including providing training to new Team Members.
Maintaining 5-Star QSC status by ensuring any Corporate QSC issues are corrected immediately and that the CAP is completed on time.
Conducting 1 QSC Self-Evaluation weekly, discussing results with the management team, and correcting all issues.
Maintaining office supplies to par levels on a monthly basis.
Assisting in completing monthly inventory counts.
Following all cash management and cash handling policies during their shift, including ensuring the team follows policies and procedures.
Monitoring all paid outs, voids and refunds on your shift.
Driving operational excellence by controlling food costs for the restaurant.
Properly managing product ordering (2-3 times per week and should not run out of product), submitting QA tickets, and accurately completing inventory counts.
Ensuring employee meals are appropriately utilized and monitored each shift.
Keeping the restaurant fully staffed and minimizing turnover by embodying core values.
Assisting in interviewing potential employees.
Delegating appropriate work duties to Team Members by conducting pre-shift huddles.
Completing Zenput tasks/forms fully and at the appropriate times.
Ensuring the restaurant is always safe for both customers and employees, including food safety, personal safety, and cleanliness.
Completing the Time and Temperature log as needed and verifying all dates in the restaurant.
Remaining professional when on company property and when communicating with guests, team members, leadership, and office personnel.
Being a problem solver.
Expediting when working without another Supervisor. A Supervisor or the GM must always be in Pilot position.
Lifting up to 50-pound boxes.
Working a maximum of 40 hours per week, unless approved by Area Coach.