Restaurant Supervisor I Seltzer's

Omni Hotels & Spas•Oklahoma City, OK

3d•Onsite

About The Position

This team member will partner with management to ensure proper training and supervision of all restaurant staff. Delivering not only excellent service according to Omni standards but also true hospitality and WOW moments.

Requirements

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
Must be able to work in a fast paced environment and multi task.
Must be able to work flexible shifts including nights, weekends, and holidays.
Must have the ability to manage deadlines.
Must have a strong attention to detail as well as strong customer service skills.
Must be able to maintain a professional appearance and personable attitude at all times.
Ability to stand for extended periods of time (at least 8 hours/shift).
Must be able to lift, push, pull, and carry moderate weight.
Must be able to walk/stand for extended periods of time, with frequent bending and twisting.
Must be able to attain a valid Food Handler certification upon hire.

Nice To Haves

1 year of experience in Food and Beverage supervision or management role preferred.
Prior serving and cash handling experience preferred

Responsibilities

Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort.
Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant guests.
Must maintain full familiarity with menus and knowledge of beverage offerings.
Ensure all staff has completed side work checklists for dining room.
Spot check liquor pars and order daily supplies.
Monitor food and liquor requisitions.
Maintain bar controls, safety and standards.
Hold pre-shift meetings and ensure department training requirements are met monthly.
Follow up on established training steps.
Handle guest comments and complaints and ensure member and guest satisfaction.
Communicate with guests and receive feedback.
Stay on the floor during peak hours.
Motivating the team and assisting when needed.
Observe, teach and correct staff’s service in a professional manner.
Work closely with the culinary team to have smooth quality service.
Assist manager in scheduling and forecasting both weekly and monthly.
Participate in interviewing/recruiting as needed.
Assist in monthly MOS audits.
Prepare maintenance requests and follow-up.
Participate in department meetings and other required company training.
Perform any other duties as assigned by the restaurant management.