Restaurant Store Manager

Meddys•Broken Arrow, OK

8d•$85,000 - $110,000•Onsite

About The Position

Meddys is a full-service restaurant with an ordering counter, offering high-quality, healthy Mediterranean cuisine served quickly at affordable prices. Since opening our first location in 2014, we have been dedicated to providing a unique dining experience with delicious food and friendly service in a relaxed, modern atmosphere. Fresh, healthy food and hospitality are central to our mission. Every dish is made to order using the freshest locally sourced ingredients, and we strive to accommodate dietary needs. Meddys is rapidly expanding across the central Midwest, creating new opportunities for career growth. We are seeking passionate team members who value hospitality, quality, and a welcoming guest experience.

Requirements

Able to consistently work 50 hours a week
Must be available to work nights and weekends
Maintain reliable transportation and travel to every store location in the region if necessary
Must be of legal age to serve alcoholic beverages
Able to work on your feet for 10+ hour shifts
Customer service experience
Maintain a clean and professional appearance

Nice To Haves

No Restaurant Experience Required

Responsibilities

Handle food and beverage with the knowledge and care to prevent foodborne illnesses.
Utilize in-house standards known to increase customer satisfaction and team efficiency.
Deliver orders to guests and bus tables in a cyclical pattern.
Provide drink refills and table service to prevent interruption of guest’s meals.
Maintain cleanliness of the lobby, restrooms, patio, tables, bar, and expo area.
Deliver and, if necessary, explain the complimentary pita bread to every dine-in guest.
Ensure food meets the taste, temperature, aesthetic, and portion standards of the brand.
Fulfill complete orders for guests in a timely manner by prioritization and double checking.
Perform exemplary customer service at the ordering counter, identifying guest needs.
Echo “Welcome to Meddys” and give departing guests a farewell.
Promote, exhibit, and deliver a culture of excellence, growth and candor.
Make exceptions for guests even when it’s difficult.
Hold yourself and coworkers accountable with integrity and empathy.
Perform cash and credit sales responsibly while limiting errors and ensuring accuracy.
Stay aware of the surroundings at all times and keep coworkers safe from unnecessary risk.
Keep managers informed of any need-to-know information.
Fulfill the requirements of your assigned shift position and help others with theirs when there is a disproportionate number of tasks to be done.
If bartending, serve in accordance with Alcoholic Beverage Control Guidelines.
Introduce trainees to the team, provide a tour, ensure they have the necessary training materials, and act on any relevant new details the trainee may provide.
Demonstrate and explain the proper methods of performing practical tasks, supervise trainees while they gain initial experience, provide feedback, and repeat until their proficiency ratings are acceptable.
Delegate tasks to FOH employees to ensure everyone on shift has a task to focus on.
Perform closing duties and properly secure the restaurant after operating hours.
Monitor hourly labor percentages, acting on trends to minimize costs and maximize service.
Read reviews, reaching out to guests to identify constraints and resolve service disparities.
Prevent misreporting of clock in and out times, ensuring everyone is compensated fairly.
Treat existing, potential, and past employees indiscriminately in relation to protected categories as outlined by EEOC and ADA laws and guidelines.
Ensure the End of Day Deposit is submitted completely and accurately according to standing policies and procedures.
Audit credit card bar tips and the corresponding receipts.