Restaurant Sommelier

Marriott•Orlando, FL

11d•Onsite

About The Position

The Restaurant Sommelier is responsible for managing the wine program, including issuing, opening, and serving wine and champagne. This role involves interacting with guests to answer questions about wine origins, vintages, and styles, and maintaining the wine list and MICROS system. The Sommelier will also pair and suggest wines to complement menu items, attend wine tastings, develop vendor relationships, and request new wines and products. Additionally, the Sommelier will create and update wine lists, design and implement wine promotions, monitor and replenish wine cellar inventory, and train staff on wine knowledge. Responsibilities also include conducting vintage and BIN number checks, staff wine tastings, and ensuring the security of alcoholic beverages and storage areas. The role requires adherence to all state and local laws for responsible alcohol service and maintaining accurate records. The position also involves following company policies for safety and security, maintaining a professional appearance, protecting company assets, and providing exceptional guest service according to company standards. This includes welcoming guests, anticipating needs, assisting individuals with disabilities, and fostering positive working relationships. The role requires the ability to read and verify information, stand or sit for extended periods, and perform physical tasks such as lifting, carrying, and manipulating objects. It also involves moving through various spaces and over different surfaces, as well as reaching and bending. Other reasonable duties may be assigned by supervisors.

Requirements

At least 2 years of related work experience.
No supervisory experience.

Nice To Haves

Technical, Trade, or Vocational School Degree
None

Responsibilities

Issue, open, and serve wine/champagne bottles.
Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
Update and maintain wine list and MICROS system.
Pair and suggest wines that will best complement menu items.
Attend wine tastings and develop relationships with vendors.
Request new wines and products.
Create and update wine lists.
Design and implement wine promotions and incentive programs.
Monitor and replenish inventory of wine cellar, equipment, and glassware.
Train and educate server and bartender staff.
Conduct vintage and BIN number checks.
Conduct staff wine tastings.
Secure liquors, beers, wines, coolers, cabinets, and storage areas.
Follow all state and local laws for serving alcohol responsibly.
Maintain accurate spill sheet.
Follow all company and safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.

Benefits

Marriott International is an equal opportunity employer, welcoming all and providing access to opportunity.
Actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
The greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
Commitment to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Opportunity to be part of award-winning properties worldwide.
Opportunity to create experiences so exceptional that long after a guest stays with us, the experience stays with them.
Attracting the world’s top hospitality professionals who curate lifelong memories.
Belief that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Setting the standard for rare and special luxury service the world over.
Pride in delivering excellence in the care and comfort of our guests.
Ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day.
Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.
Chance to be proud of the work you do and who you work with.
Join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.