Restaurant Shift Supervisor

Perkins•Onalaska, WI

1d•Onsite

About The Position

As a Service Leader, you will be responsible for achieving guest satisfaction through implementation of company policies, procedures, programs, and performance standards. In addition, you will monitor compliance with company standards and execution of all company policies to guarantee maximum guest satisfaction and a quality work environment. Perkins has experienced years of success through ensuring 100% guest satisfaction on every visit. If you want to work and grow with a company who has a proven track record of success, has an unmatched commitment to their employees and employees the best in the industry, you are in the right place!

Requirements

Basic skills such as sanitation, safety, and customer service taught through in-house training
Trustworthy; can be relied upon to deal with payment of guest checks and operate cash register
Must be able to communicate clearly
Must be able to coordinate multiple tasks simultaneously
Must have high level of mobility/flexibility
Must be able to work irregular hours under heavy stress/pressure during peak times
Must possess a high level of coordination
Must lift and carry serving trays weight up to 20 pounds for distances up to 30 feet
Must be able to fit through an opening 30” wide
Requires frequent reaching, bending, pushing and pulling
Exposure to heat, steam, smoke, cold and odors
Requires continual standing and walking

Responsibilities

Ensures that all guests are properly greeted, seated, and served.
Accountable for proper resolution of all guest complaints.
Accountable for proper handling of cash, credit card information, gift cards and all things related to the payment of guest checks.
Ensures proper control of the facility and equipment through preventive maintenance, repairs, security measures, and adherence to safety and sanitation requirements.
Monitors and oversees food temperatures during hot and cold handling to reduce the incidence of risk factors known to cause food borne illness.
Trains employees during shift to guarantee proper and productive performance.
Takes responsibility and verifies that all menu items are prepared and served according to standards.
Anticipates, identifies and corrects system breakdowns to achieve maximum guest satisfaction.
Communicates with Manager on Duty and coworkers regarding product/service deficiencies, equipment, safety problems, etc.
Responsible for change fund, cash register, and guest check control.
Performance will have a direct affect on the unit’s sales and profits through consistent guest satisfaction and cost controls.